Starting and Testing

Once you've installed and configured Interaction Recording Web Services, you're ready to start the individual nodes and confirm the service is working.

Starting the Interaction Recording Web Services Nodes

Complete the following steps for each Interaction Recording Web Services node, starting with the syncNode.

Important

Verify that the SR Service is active before an agent attempts to log into Workspace Web Edition (WWE).

Start

1. To start the node, enter the following command as one complete command line entry, replacing items in italics with the appropriate values as described below:
   java dir/java -Xmx8G -Xms8G -XX:MetaspaceSize=512m -jar home dir/gir.jar
   • java dir — The home directory for Java. For example, /usr/bin/java.
   • home dir — The home directory you created for your Interaction Recording Web Services web application. For example, /ir-web-services.
   Important

   The memory allocation -Xmx8G, -Xms8G, -XX:MaxMetaspaceSize is mandatory for the Interaction Recording Web Services node.

   For example, your command line might look like the following:
   /usr/bin/java -Xmx8G -Xms8G -XX:MetaspaceSize=512m -XX:MaxMetaspaceSize=512m -jar /web-services/gir.jar

End

Testing Interaction Recording Web Services

Complete the steps below to verify each Interaction Recording Web Services node is up and running.

Start

1. Start the SR Service.
2. Type the following URL into a web browser:
   http://ws_host:ws_port/api/v2/diagnostics/version
   
   • ws_host — The host name or IP address for the Interaction Recording Web Services node.
   • ws_port — The port for the Interaction Recording Web Services node.
   For example, the URL might be http://192.0.2.20:8080/api/v2/diagnostics/version
   
   If the request is successful, the version is printed in the browser:

   {"statusCode":0,"version":"8.5.200.96"}

End

Next Step

• Configure your required features