Getting started
Before you start, review the following web browser requirements and access information to gain a full understanding of the Agent Setup tool. The intended audience for this guide are administrators that are responsible for creating and managing user accounts, configuring the call center settings, and assigning global settings to agent groups.
Web browser requirements
You access the Agent Setup interface through one of the following supported web browsers:
- Microsoft Internet Explorer 11
- Google Chrome 30 or later
- Mozilla Firefox 31 or later
How do I access the Agent Setup interface?
Access to Agent Setup requires a web browser. If you haven't already, read Before you set up an agent.
You can access the Agent Setup interface by logging into your Genesys Portal and clicking the Agent Setup icon.
Logging in
After you log into the Genesys Hub, the Agent Setup displays another login window and you must log in again. Type your username and your password, and then click Log In.
Logging out
When you have completed your administration tasks, click the menu in the upper-right corner, and then click Log Out.