Installing

To install Interaction Recording Web Services (IRWS), first you need to set up the two application objects it uses in the Genesys configuration environment:

• An application of type Genesys Generic Server that is called the IRWS Cluster Application.
• An application of type Genesys Generic Client that is called the IRWS Node Application.

Creating the Application Templates

Using Genesys Administrator Extension, complete the steps below to create application templates to use for your IRWS_Cluster and IRWS_Node applications.

Start

1. To create the Genesys Generic Server template, navigate to Configuration > Environment > Application Templates.
2. Select New... and configure the properties of the template as shown below:
   • Name: IRWS_Cluster_Template
   • Type: Genesys Generic Server
   • Version: 8.5
   • State: Enabled
3. Click Save & Close.
4. To create the Genesys Generic Client template, select New... again and configure the properties of the template as shown below:
   • Name: IRWS_Node_Template
   • Type: Genesys Generic Client
   • Version: 8.5
   • State: Enabled
5. Click Save & Close.

End

Creating the IRWS Cluster Application

Start

1. Navigate to Configuration > Environment > Applications and click New....
2. In the General section, configure the properties of the application as shown below:
   • Name: IRWS_Cluster
   • Template: IRWS_Cluster_Template (this is the template you made in Creating the Application Templates)
   • State: Enabled
3. Add the following connections:
   • Configuration Server
   • Interaction Server (if supporting multimedia)
   • T-Server/SIP Server (when supporting voice)
4. In the Server Info section, select a Tenant:
   1. Click Add.
   2. Choose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
   3. Click OK.
5. Choose a Host object. See Create Host in the Management Framework Deployment Guide for more information about Host objects.
6. Add a default Listening Port:
   1. Click Add.
   2. Enter the application's Port. For instance 7000.
   3. Click OK.
7. Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Interaction Recording Web Services does not use these values, so the "." is used as a placeholder.

End

Creating the IRWS Node Application

Start

1. Navigate to PROVISIONING > Environment > Application and click New....
2. In the General section, configure the properties of the application as shown below:
   • Name: IRWS_Node
   • Template: IRWS_Node_Template (this is the template you made in Creating the Application Templates)
   • State: Enabled
3. Add the following connections:
   • Cluster application that was configured in the previous procedure.
4. Click Save & Close.

End

Next Step

• Deploy the web application