What is Interaction Workspace?
Interaction Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
This documentation gives you the information you need in order to create agent desktop applications using Interaction Workspace.
Other documentation where Interaction Workspace is used:
Helpful Links
Release Notes
International Release Notes
Interaction Workspace 8.1 International Release Notes
CD Readme
Current documentation set for Interaction Workspace 8.1.
Deployment Guide Use to deploy Interaction Workspace.
.NET Developer's Guide and API Reference Use to customize Interaction Workspace.
Extension Examples Use this to understand best coding practices.
Custom Localization Use this to build your own localization of Interaction Workspace.
User's Guide Use this to understand basic agent use case procedures for Interaction Workspace.
Help (CHM) Help (wiki) Use this help file as a guide to the Interaction Workspace user interface.
Helpful Links
Current documentation set for Interaction Workspace 8.0.
Deployment Guide Use to deploy Interaction Workspace.
Extension Examples Use these to understand best coding practices.
User's Guide Use this to understand basic agent use case procedures for Interaction Workspace.
Help Use this help file as a guide to the Interaction Workspace user interface.