IVR Interface Option
What is IVR Interface Option?
The IVR Interface Option architecture simplifies the integration of vendor-provided IVRs with the Genesys environment. Genesys IVR Interface Option has two components, the IVR Server and the IVR Driver.
Helpful Links
Release Notes
- IVR Server 8.1.x
- IVR Driver for MPS 8.1.x
- IVR Driver for WVR for AIX 8.1.x
- IVR SDK 8.1.x
- IVR Library 8.1.x
CD Readme
Release Advisories
Current documentation set for IVR Interface Option 8.1
IVR Server System Administrator's Guide PDF Use to deploy the IVR Server.
IVR Driver for MPS System Administrator's Guide PDF Use to deploy the IVR Driver for MPS.
IVR Driver for WVR for AIX System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for AIX.
IVR SDK C Developer's Guide PDF Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
IVR SDK XML Developer's Guide Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Helpful Links
Release Notes
- IVR Server 8.0.x
- IVR Driver for WVR for AIX 8.0.x
- IVR Driver for CONVERSANT 8.0.x
- IVR Driver for Edify 8.0.x
- IVR Driver for MPS 8.0.x
- IVR Driver for Periphonics 8.0.x
- IVR Library 8.0.x
- IVR SDK 8.0.x
CD Readme
Release Advisories
Current documentation set for IVR Interface Option 8.0
IVR Server System Administrator's Guide PDF Use to deploy the IVR Server.
IVR Driver for MPS and Periphonics System Administrator's Guide PDF Use to deploy the IVR Driver for MPS and Periphonics.
IVR Driver for WVR for AIX System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for AIX.
IVR Driver for CONVERSANT System Administrator's Guide PDF Use to deploy the IVR Driver for CONVERSANT.
IVR Driver for Edify System Administrator's Guide PDF Use to deploy the IVR Driver for Edify.
IVR SDK C Developer's Guide PDF Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
IVR SDK XML Developer's Guide PDF Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Helpful Links
Release Notes
- IVR Server 7.5.x
- IVR Driver for WVR for Windows 7.5.x
- IVR Driver for WVR for AIX 7.5.x
- IVR Driver for Aspect CSS 7.5.x
- IVR Driver for CONVERSANT 7.5.x
- IVR Driver for Edify 7.5.x
- IVR Driver for Envox 7.5.x
- IVR Driver for MPS 7.5.x
- IVR Driver for Microsoft Speech Server 7.5.x
- IVR Driver for Periphonics 7.5.x
- IVR Library 7.5.x
- IVR SDK 7.5.x
Release Advisories
Current documentation set for IVR Interface Option 7.5
IVR Server System Administrator's Guide PDF Use to deploy the IVR Server.
IVR Driver for MPS and Periphonics System Administrator's Guide PDF Use to deploy the IVR Driver for MPS and Periphonics.
IVR Driver for WVR for AIX System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for AIX.
IVR Driver for WVR for Windows System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for Windows.
IVR Driver for CONVERSANT System Administrator's Guide PDF Use to deploy the IVR Driver for CONVERSANT.
IVR Driver for Edify System Administrator's Guide PDF Use to deploy the IVR Driver for Edify.
IVR Driver for Microsoft Speech Server System Administrator's Guide PDF Use to deploy the IVR Driver for Microsoft Speech Server.
IVR Driver for Aspect CSS System Administrator's Guide PDF Use to deploy the IVR Driver for Aspect CSS.
IVR Driver for Envox System Administrator's Guide PDF Use to deploy the IVR Driver for Envox.
IVR SDK C Developer's Guide PDF Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
IVR SDK XML Developer's Guide PDF Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Helpful Links
Release Notes
- IVR Server 7.2.x
- IVR Driver for Aspect CSS 7.2.x
- IVR Driver for CONVERSANT 7.2.x
- IVR Driver for Edify 7.2.x
- IVR Driver for Envox 7.2.x
- IVR Driver for Microsoft Speech Server 7.2.x
- IVR Driver for MPS 7.2.x
- IVR Driver for Periphonics 7.2.x
- IVR Driver for WVR for AIX 7.2.x
- IVR Driver for WVR for Windows 7.2.x
- IVR Library 7.2.x
- IVR SDK 7.2.x
Release Advisories
Current documentation set for IVR Interface Option 7.2
IVR Server System Administrator's Guide PDF Use to deploy the IVR Server.
IVR Driver for MPS and Periphonics System Administrator's Guide PDF Use to deploy the IVR Driver for MPS and Periphonics.
IVR Driver for WVR for AIX System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for AIX.
IVR Driver for WVR for Windows System Administrator's Guide PDF Use to deploy the IVR Driver for WVR for Windows.
IVR Driver for CONVERSANT System Administrator's Guide PDF Use to deploy the IVR Driver for CONVERSANT.
IVR Driver for Edify System Administrator's Guide PDF Use to deploy the IVR Driver for Edify.
IVR Driver for Microsoft Speech Server System Administrator's Guide PDF Use to deploy the IVR Driver for Microsoft Speech Server.
IVR Driver for Aspect CSS System Administrator's Guide PDF Use to deploy the IVR Driver for Aspect CSS.
IVR Driver for Envox System Administrator's Guide PDF Use to deploy the IVR Driver for Envox.
IVR SDK C Developer's Guide PDF Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
IVR SDK XML Developer's Guide PDF}} Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
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