Genesys Virtual Call Center (VCC) Genesys Virtual Call Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve in real-time by monitoring activity and reviewing historical reports.

Helpful Links

Training

• Add link to training contact page, or?

Support

• Add link to support contact?

Release Note

• Will there be a Release Note?

Find user guides for the role that you play in Genesys VCC

Agent's Guide

• Team Communicator
• Handling a Call
• Voice Consultation
• Case Information

more >>

Supervisor's Guide

• Read Reports
• Manage Your Agents
• Create and assign Skills
• Modify Queue Properties

more >>

Routing Notes