Associate Service Block
Contents
- 1 Associate Service Block
- 1.1 Name Property
- 1.2 Block Notes Property
- 1.3 Customer ID Property
- 1.4 Extensions Property
- 1.5 Exceptions Property
- 1.6 Condition Property
- 1.7 Logging Details Property
- 1.8 Log Level Property
- 1.9 Enable Status Property
- 1.10 Application ID Property
- 1.11 Application Type Property
- 1.12 Estimated Duration Property
- 1.13 Media Type Property
- 1.14 Resource ID Property
- 1.15 Resource Type Property
- 1.16 Service ID Property
- 1.17 Service Type Property
- 1.18 Use Server Timestamp Property
- 1.19 ORS Extensions Property
Use the Associate Service block to associate an anonymous service record with a customer whose profile exists in the database used for Context Services.
Note: This method can be called more than once in a callflow/workflow. However, subsequent invocations override earlier associations. Therefore, if a service, that is associated with a customer, is again associated with a different customer, the earlier association will be replaced and the service will only be associated with the customer specified in the latest call.
The Associate Service block has the following properties:
Note! The behavior of some properties can vary depending on whether you are in offline or online mode.
Name Property
Find this property's details under CommonPropertiesforCallflowBlocks or CommonPropertiesforWorkflowBlocks.
Block Notes Property
Find this property's details under CommonPropertiesforCallflowBlocks or CommonPropertiesforWorkflowBlocks.
Customer ID Property
Click the down arrow under Value and select a variable that contains the Customer Identifier for the anonymous service.
Extensions Property
Find this property's details under CommonPropertiesContextServices.
Exceptions Property
Find this property's details under CommonPropertiesforCallflowBlocks or CommonPropertiesforWorkflowBlocks.
You can also define custom events.
Condition Property
Find this property's details under Common Properties.
Logging Details Property
Find this property's details under Common Properties.
Log Level Property
Find this property's details under Common Properties.
Enable Status Property
Find this property's details under Common Properties.
Application ID Property
Find this property's details under CommonPropertiesContextServices.
Application Type Property
Find this property's details under Type Property CommonPropertiesContextServices.
Estimated Duration Property
Use this property to specify the estimated service duration (in seconds).
- Click under Value to display the
button. - Click the button to open the Estimated dialog box.
- Select Literal or Variable from the Type dropdown menu.
- If you select Literal, enter the estimated service duration in seconds.
- If you select Variable, select the name of the variable.
- Click OK to close the dialog box.
Media Type Property
Find this property's details under CommonPropertiesContextServices.
Resource ID Property
Find this property's details under CommonPropertiesContextServices.
Resource Type Property
Find this property's details under CommonPropertiesContextServices.
Service ID Property
Find this property's details under CommonPropertiesContextServices.
Service Type Property
Find this property's details under CommonPropertiesContextServices.
Use Server Timestamp Property
Find this property's details under CommonPropertiesContextServices.
ORS Extensions Property
Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.