When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Copyright
All Genesys software is © Copyright Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
The software includes the Aspect JRT software made available under http://www.eclipse.org/legal/epl-v10.html. Source code available upon request.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
This software contains unmodified binary redistributions for H2 database engine (http://www.h2database.com/), which is dual licensed and available under a modified version of the MPL 1.1 (Mozilla Public License) or under the (unmodified) EPL 1.0 (Eclipse Public License). An original copy of the license agreement can be found at: http://www.h2database.com/html/license.html.
This software contains unmodified binary redistributions of Javassist, which is subject to the Mozilla Public License Version 1.1 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.mozilla.org/MPL/ Software distributed under the License is distributed on an "AS IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License for the specific language governing rights and limitations under the License. The Original Code is Javassist. The Initial Developer of the Original Code is Shigeru Chiba. Portions created by the Initial Developer are Copyright (C) 1999-2010 Shigeru Chiba. All Rights Reserved.
This product includes software from Oracle (jta 1.1). Source code available upon request (http://www.oracle.com/technetwork/opensource/index.html).
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
This product includes the SLF4J software: Copyright (c) 2004-2008 QOS.ch All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
This Read Me applies to the latest release of Genesys Administrator Extension 8.5.x.
START_WIDGETb56a609360da4647-0END_WIDGET.
Genesys Administrator Extension 8.5 Product Alerts
The Genesys Web Engagement Plug-in is not compatible with core GAX release 8.5.290.xx.
Customers using VP Reporting Plugin for GAX version 8.5.120.30 (or lower) should not upgrade to GAX 8.5.220.20, as this combination has not been qualified and there is at least one known issue. (GVP-22684)
Genesys Administrator Extension can be used with Management Framework 7.6, but only the Automatic Solution Deployment (ASD) and License Reporting Manager (LRM) plug-ins can be used. All other default plug-ins, including Configuration Object Management (COM), Operational Parameter Management (OPM), Audio Resource Management (ARM), and the Genesys Administrator pass-through, cannot be used with Management Framework 7.6.
You can import the Application Template for Genesys Administrator Extension into Genesys Administrator, but you cannot import the associated metadata. The metadata includes prerequisite information for role privileges, which is not supported by Genesys Administrator.
Genesys Administrator Extension does not currently support all functions of the latest versions of Genesys Administrator, Genesys Configuration Manager, and Solution Control Interface. This includes the following features:
- Outbound-related operations
- Configuration of Resource Groups and DID Groups
- Bulk updates using wizards
- CSV export and import options for some objects, such as Switches or Agent Logins.
You must use GAX 8.500.65 or later to use Setup Mode to deploy Management Framework 8.5.x. If you are using GAX 8.500.58 or earlier, Setup Mode can only deploy Management Framework 8.1.x.
Setup Mode cannot deploy Configuration Server and Database Server on operating systems other than Windows Server 2003/2008/2012 and Red Hat Enterprise Linux 5.5/6.x.
When launching Genesys Administrator from GAX using Internet Explorer, the About Internet Explorer window appears. Click OK to close the window and work in Genesys Administrator.
GAX 8.5.x only supports the Pulse 8.5.x plug-in. If you are using the Pulse 8.1.4 plug-in, you must upgrade to Pulse 8.5.x or continue to use GAX 8.1.4.
If you are planning to use Internet Explorer 9.0 with Genesys Administrator Extension, do not install Pulse. If you want to use Pulse, install GAX on Internet Explorer 10 or later, or on another supported browser.
Users of the SIP Feature Server plug-in must use version 8.1.200.23 or later. Earlier versions of this plug-in might exhibit display issues when used with GAX 8.5.0 or later.
New in Release 8.5.0
General Features
- Online Help—The context-sensitive Online Help system delivers the latest information about GAX and its features. Refer to the Additional Information section of the Genesys Administrator Extension 8.5 Release Note for more information about using this feature.
- Command Line Console—Use the command line to add, delete, and query solution definitions (SPDs) and installation packages (IPs), as well as execute SPDs.
Language Packs
GAX 8.5.000.80 supports the following Language Packs:
GAX 8.5.000.44 supports the following Language Packs:
Dashboards
- System Monitoring—Dashboards help you to easily monitor and manage Alarms, Hosts, Solutions, Applications, and processes that you have deployed for your contact center. You can also use plug-ins to expand dashboard functionality to monitor statistics and other reporting data.
- Log Configuration—Use GAX's simplified interface to configure logs to monitor Applications, Hosts, and Solutions.
Configuration Object Management
- Consolidated Agent Management—The Agents window consolidates all aspects of agent management into a streamlined interface. From one window, you can:
- Create agents and their associated objects such as Agent Logins, DNs, and Places.
- Edit agent information.
- Copy, delete, and enable/disable agents.
Audio Resource Management
- New Interface—The Audio Resource Management interface has been overhauled to enable you to quickly upload and manage audio resources and personalities.
Genesys Administrator
Genesys Administrator is a Web-based product that simplifies operation management with the ability to provision, deploy, and monitor all Genesys applications. This documentation set should give you most of the information you need in order to deploy Genesys Administrator and customize its companion product, Genesys Administrator Extension.
Genesys Administrator Extension (GAX) is the next generation of Genesys Administrator and adds more flexibility and support for additional platforms, along with an improved user interface.
What's New
Release Note
Documentation
GAX Deployment Guide
Use this guide to install and configure Genesys Administrator Extension.
GAX Help
Use this guide to learn how to use Genesys Administrator Extension.
GAX Developer's Guide
Use this guide to learn how to author solution definitions.
International Release Notes and Help
More Release Information
Release Notes
Documentation
Genesys Administrator Deployment Guide"> Genesys Administrator Deployment Guide
Use this guide to install and configure Genesys Administrator.
GAX Deployment Guide Wiki (current)
Use this wiki guide to install and configure Genesys Administrator Extension (for 8.1.3 releases and higher).
GAX Deployment Guide (8.1.3 or below)"> GAX Deployment Guide (8.1.3 or below)
Use this guide to install and configure Genesys Administrator Extension (valid for 8.1.3 releases and lower).
Genesys Administrator 8.1 Help"> Genesys Administrator 8.1 Help
Use this file to learn how to use the Genesys Administrator GUI.
Genesys Administrator Extension Help"> Genesys Administrator Extension Help
Use this file to learn how to use the Genesys Administrator Extension GUI.
Genesys Administrator Extension Help Wiki
A wiki version of the Genesys Administrator Extension Help.
Genesys Administrator Extension Developer's Guide
Use this guide to learn how to author solution definitions.
International Release Notes and Help
Deployment Procedure
Readme and Advisories
Release Notes
Documentation
Genesys Administrator Deployment Guide"> Genesys Administrator Deployment Guide
Use this guide to install and configure Genesys Administrator.