Welcome

Welcome to the Composer 8.1.4 Help. Composer is an Integrated Development Environment (IDE), based on Eclipse, for developing:

Routing applications for the Genesys Orchestration Platform 8.x (ORS)—which takes the Genesys core capability of routing, extends it, and integrates it tightly with other Genesys products.

Voice applications for Genesys Voice Platform (GVP) 8.1+—a software suite, which unifies voice and web technologies to provide a complete solution for customer self-service or assisted service.

Expand the Table of Contents on the left to view all topics. Use the links below to get started in functional areas.

Tip

You can also click Search at the top right. To search all Genesys docs, or just Composer, position the cursor immediately after the magnifying glass and press Enter. A search page appears. Composer is under On-Premise Content.

Note: This document is valid for the 8.1.430 release(s) of Composer.

Quick Start

See the Quick Start for how to create a simple routing strategy, attach data that will appear on the agent desktop, and route to the preferred agent.

Videos

Don't miss the Composer Installation Video and other Composer videos! Since Orchestration Server executes the SCXML-based routing strategies created in Composer, you might also be interested in the Orchestration Video.