8.5.201.50
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/04/16 | General | X |
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What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- Supervisors can now sort the interactions in the 'My Interactions Queues' view by clicking column headers in the interaction list table. Previously, clicking on a column header in this view did not apply sorting.
- Cross site switch (SIP Server) support. For deployments where a different SIP Server is deployed for each site, agents can now target and invoke telephony operations for resources at those sites.
- In multi-switch environments, Workspace no longer duplicates favorites that are related to routing points if the routing points are configured in both switches and no switch is specified in the favorite.
- [BEC]: The Case Data tab now displays the correct name of each disposition code. Previously, the Case Data tab displayed a business attribute name instead of the display name of the disposition.
[PREM]: Disposition Code display names are now used in the Case Data tab instead of the name of the Disposition Code Business Attribute.
- Advance interaction search - A new module allowing users to search for historical customer interactions within and outside the context of the 'My History' and 'Contact History' views. This capability allows users specify multiple search attributes and conditions when searching.
- You can now use Service Client API to invoke toasts within Workspace that have the ability to allow user to act or decline.
- Citrix XenApp 7 and Citrix XenDesktop 7 support.
- The following Workspace features are Web Content Accessibility Guideline (WCAG) 2.0 level A compliance for people with disabilities:
- Web Chat
- Outbound Campaign
- Agent Workbin and Interaction Queue Management
- Standard Response Library
- WebRTC
- Korean language support
Web Services API
- Support for multiple SIP Server environment deployed across different sites.
[PRN]: Support for a multiple switch environment, where multiple SIP servers can be deployed across different sites. Agents are able to call, transfer, conference, and consult across sites to different resources such as queues, experts, and managers.
- Web Services API now supports HTTP Strict Transport Security (HSTS).
- A cqlsh compatible schema is now available for use with Cassandra 2.2.x. You can use cqlsh (shipped with Cassandra 2.x). Previously, cassandra-cli had to be used to load the schema.
- SMS Session API support.
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
Supervisors can now access Twitter interactions when they select a filter in the 'My Interaction Queues' view. Previously, Twitter interactions were missing from this view. (HTCC-24594)
The Call Monitoring icon is now correctly displayed when a call is being both monitored and recorded. Previously, the call monitoring icon was not displayed to an agent while the call was being recorded, only before or after recording. (HTCC-24511)
There is no longer a delay in the My Agents view when the user navigates to another page. (HTCC-24043)
Workspace now supports WebRTC for Chrome browser 52.0.2743.116 or higher. Previously in this scenario, agents could not hear the caller and the caller could not hear the agent. (HTCC-24020)
Previously, the Chat Pending indicator incorrectly restarted when the contact sent a new message. Now, the Chat Pending indicator only restarts after an agent sends a new message. (HTCC-23637)
Resolved Issue: [BEC]: The voice mail bell/tone now correctly plays when a new voice mail is received.
[PREM]: If the 'accessibility.voicemail-message-change-bell' option is configured, the voice mail bell/tone now correctly plays when a new voice mail is received.
Known Issue: The voice mail bell/tone does not play when a new voice mail is received. (HTCC-23603)
If an agent double-clicks on the dial button in Team Communicator, Workspace no longer sends a second dial operation. Previously, this action resulted in a warning message. (HTCC-23587)
Web Services API
CRM Gplus Adapters
[BEC] In Salesforce classic mode, the Object Association drop-down list box is no longer visible in the Adapter on the call details view. This feature is not available for classic mode. [PREM] Previously, when the salesforce.voice.enable-object-association-tracking option was set to true, the Object Association drop-down list box was visible in the Adapter on the call details view in Salesforce classic mode. This is no longer the case. (HTCC-23861)
[PREM] Previously, if the interaction.disposition.is-mandatory option was set to true, agents were still able to mark chat interactions as done without selecting a disposition. This no longer occurs. (HTCC-23174)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.201.50.