Migrating Gplus Adapter from classic mode to console mode

Intro

1. Log in to Salesforce with Administrator profile
2. Go to Setup
3. Search for Call Center
4. Click + to expand Gplus Configuration

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1. Click Clone.

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1. Enter the following values:

Parameter	Value
Internal Name	Can be anything (limit to 40 chars, must start with letters)
Display Name	Can be anything (limit to 40 chars, must start with letters)
CTI Adapter URL	https://host:port/ui/crm-workspace/index.html
Softphone Height	325
Softphone Width	850

1. Go to the Whitelist Genesys domain in App Setup

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1. In example here we are using “Sample Console”, choose the Application for their Salesforce deployment.

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1. Click Edit, scroll down to Whitelist Domains, and add the Genesys domain here. The

   The Port field is not necessary if default port is use (443).

2. Click Save before closing Salesforce.

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