Workforce Management

Note: Not all changes listed below may pertain to your deployment.

• June 10, 2016

June 10, 2016

What's New

ETL database schema

• A new WFM Extract, Transform and Load (ETL) database schema is supported that enables Genesys Interactive Insights and various third-party reporting applications to easily create reports that incorporate WFM data. Once configured, this functionality can obtain Schedule, Adherence, and Performance information from WFM and store it in a documented relational database schema.