Migrating Gplus Adapter for Salesforce to WWE Mode

The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

There are two deployment options available for the adapter:

• Gplus Adapter for Salesforce provides a smaller interface designed for Salesforce Classic, although it also works in Salesforce Console.
• Gplus Adapter for Salesforce - WWE Option provides the full Workspace Web Edition interface and is only available in the Salesforce Console.

If Gplus Adapter for Salesforce is deployed in your environment in the classic mode, you can migrate your deployment to WWE mode following these steps:

1. Log into Salesforce.com with your administrator credentials to open the Home page.
2. Go to Setup.
3. In the Quick Find field, type Call Center.
4. Click Call Centers.
5. Click Genesys Gplus for Salesforce.
6. Click Clone.
7. Enter the following values:

   Parameter	Value
   Internal Name	Can be anything (limit to 40 chars, must start with letters)
   Display Name	Can be anything (limit to 40 chars, must start with letters)
   CTI Adapter URL	https://host:port/ui/crm-workspace/index.html?crm=salesforce
   Softphone Height	Recommended: 325 Minimum: 300
   Softphone Width	Recommended: 850 Minimum: 500

8. Click Save.
9. Add your company domain where GWS is installed to the whitelist.

1. Click App Setup > Create > Apps.
2. From the Apps list, click the application specific to your Salesforce deployment.
3. Click Edit.
4. Scroll down to the Whitelist Domains section, and then type your company domain. For example: live.genesys.com:8043

   If you use the default port (443), you do not need to specify the port.

5. Click Save.