Tested Browsers

The following is a list of all Genesys-tested browsers for both web and mobile. Please note that Genesys Widgets require cookies to function. Cookies are utilized to save UI states and maintain active sessions with an agent while users navigate the website.

Important

If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.

Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.

Please let Genesys know of any issues you encounter with any of our tested browsers.

Web Browsers

• Microsoft Internet Explorer 10 and 11
• Google Chrome 47+
• Firefox 43+
• Safari 8+

Mobile Browsers

OS Family	Device	Operating System	Browser	Release Version	Known Limitations
Android	Galaxy S5 Mini	Android 4.4	Chrome 30		There is currently limited Unicode emoji support. At a minimum, the following emoji are supported on the Android Galaxy 5S Mini: ☺ U+263A 👍 U+1F44D ☹ U+2639
	Galaxy S5	Android 4.4	Chrome 49.0		n/a
	Galaxy Note 3	Android 4.3	Chrome 49.0		n/a
	Galaxy Tab 4	Android 4.4	Chrome 49.0		n/a
	Google Nexus 4	Android 4.2	Android Browser 4		n/a
	Google Nexus 7	Android 5.1	Chrome 49.0		n/a
	Kindlle Fire HDX 7	Android 4.3	Android Browser 4		n/a
iOS	iPhone 5S	iOS 7.1	Safari 7		n/a
	iPhone 6	iOS 8.1	Safari 8		n/a
	iPhone 6 Plus	iOS 8.1	Safari 8		n/a
	iPad Mini 2	iOS 8.1	Safari 8		n/a
	iPad Air	iOS 8.3	Safari 8		n/a
	iPad Pro	iOS 9.3	Safari 9		n/a
	iPad Pro	iOS 10	Safari 10		n/a
Windows Phone	Lumia 630	Windows Phone 8.1	IE11		n/a
	Lumia 930	Windows Phone 8.1	IE11		n/a