Conversation Manager
Genesys Conversation Manager eliminates technology barriers and shares information about your customers across systems. It is a flexible data repository that makes the right data readily accessible across every communication channel and department. It allows a previously siloed organization to act like a single participant in a customer conversation, regardless of the communication channel chosen by the customer.
This documentation set groups all the information for Conversation Manager.
Release Notes
Documentation
Context Services 8.5 Conversation Manager
Use this to understand the Conversation Manager user interface included with Context Services.
Genesys Mobile Services 8.5
Use this to access the GMS documentation.
Genesys Rules System 8.5.1
Use this to access the GRS documentation.
Release Notes
Documentation
Context Services 8.1 Conversation Manager
Use to understand the Conversation Manager user interface included with Context Services.