Appendixes

The follow sections provide examples and supplementary information that can help you configure your Genesys Interaction Recording solution.

• Example Solution Definition SPD File
• Disk Storage Recommendations
• Sample Certificate and Key File Generation
• Interaction Recording Web Services (or Web Services if you're using version 8.5.210.02 or earlier) Group Settings
• Creating Folder Hierarchy for Recording Storage
• Agent Hierarchy Examples
• Secure Transport Configuration
• Recovering Metadata
• Load Balancing Single Tenant
• Load Balancing Multi-tenant
• Troubleshooting
• Understanding Genesys Interaction Recording
• Minimum Recommended Versions
• GIR Alarms