Genesys SMS Aggregation Service

Genesys SMS Aggregation Service is the Genesys text messaging platform. This platform can be used indirectly via Engage / MMM or it can be accessed directly via the SMPP API or the SMS Aggregation HTTP API.

Documentation

SMPP API User Guide

This document details the SMPP API connectivity to the Genesys text messaging platform.

HTTP API User Guide

This document details the HTTP API connectivity to the Genesys text messaging platform.

High Availability and Disaster Recovery

This document details the high availability and disaster recovery features of Genesys SMS Aggregation Service.

Reach List

This document contains the mobile carrier reach list for Genesys SMS Aggregation Service.