Chat Server Administration
The following topics provide information for Chat Server administrators:
- Sizing Guide, Setting Load Limits, and Health Monitoring - Describes how much load a solution can hold, how to restrict the load and how to monitor the health per Chat Server instance.
- Deploying a Chat Solution - Describes how to deploy a Chat Solution.
- Deploying High-Availability Chat Server - Describes how to deploy multiple Chat Server instances in high availability mode.
- Multilingual Processing - Describes how to configure a solution to process/work with multiple languages.
- Masking Sensitive Data - Describes how to mask out sensitive data in chat session messages/transcripts and in Chat Server logs.
- Inactivity Monitoring - Describes how to configure chat session closure upon participants’ inactivity.
- Matching Contact Attributes - Describes the approach to contact identification and creation.
- Sending Messages to Chat Session from Workflow - Describes how to send messages and notices from workflows (like URS/ORS strategies) to an active chat session.
- File Transfer in Chat Session - Describes how to deploy and configure file transfer between chat session participants.
Comments or questions about this documentation? Contact us for support!