Genesys Widgets

Note: Not all changes listed below may pertain to your deployment.

• October 21, 2016 (8.5.004.26)
• Known Issues

October 21, 2016 (8.5.004.26)

What's New

Co-browsing assist

• Customers who are on a phone call will now be able to request co-browsing assistance from the agent via the Channel Selector widget. Customers on chat can continue to start co-browse directly from the Chat Widget.

Corrections and Modifications

Resolved Issues

• Sometimes after starting Co-Browse while on the call with an agent the dialog "Are you on the phone?" does not disappear and customer needs to click "yes" again. (CXW-644)

• If customer clicks on Start Co-browse from Call Us widget while already engaging in chat, co-browse session automatically gets linked to chat session and not to voice. (CXW-645)

• With this release the widgets will no longer be visible to the agent during a co-browse session. (CXW-540)

Known Issues

• At the end of a proactive chat, the disposition code is sent twice to the Genesys Web Engagement (GWE) server. (CXW-672)

• When you are viewing a webchat in landscape mode on mobile devices with particularly small screens, the webchat Submit buttons may overlap into the footer area. (CXW-631)