Genesys Widgets

Note: Not all changes listed below may pertain to your deployment.

• October 21, 2016 (8.5.004.26)
• Known Issues

October 21, 2016 (8.5.004.26)

What's New

Co-browsing assist

• Customers who are on a phone call will now be able to request co-browsing assistance from the agent via the Channel Selector widget. Customers on chat can continue to start co-browse directly from the Chat Widget.

Known Issues

• At the end of a proactive chat, the disposition code is sent twice to the Genesys Web Engagement (GWE) server. (CXW-672)

• When you are viewing a webchat in landscape mode on mobile devices with particularly small screens, the webchat Submit buttons may overlap into the footer area. (CXW-631)