Recording Label APIs

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The following APIs are accessible at the base path /api/v2
For example, http://localhost:8080/api/v2/recordings<recid>

Pre-requisite

Set Elasticsearch schema v2 in Interaction Recording Web Services, to enable it to use labels and non-deletion features. For existing deployments, follow the migration steps here: Migrating an Existing Elasticsearch Deployment to Schema V2). New deployments after GIR version 8.5.2xx.xx (TBD) will have Elasticsearch schema v2 enabled by default.

Permissions

See: Configuring Permissions for Recording Labels

Overview

Use this API to create and administer label definitions and label recordings.
A Label Definition provides the basic definition of a label, with a name, displayName and description.
A Label can then be added to a voice recording by referring to the name of the label definition.

API Name? ...or is this a generic description of all API?

Request URL	/recordings/{id}
HTTP method	POST
Required features	schema-elasticsearch-v2-call-recording schema-elasticsearch-v2-screen-recording

Payload
Attribute	JSON Data Type	Mandatory	Possible Values	Default Value	Description	Notes
operationName	String	yes	applyNonDelete	N/A	Mark a recording for non-deletion.	If it is for a voice recording, all the associated screen recordings at the time of the operation will also be updated.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Request URL	/path/path/path/
HTTP method	POST
Required Features:	Roles: Supervisor, Agent Permissions: XXXXXXXXXXXXXXXXXXXX

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Adding Labels to Recordings

Adding a Label to a Recording

Request URL	/recordings/<recid>/labels
HTTP method	POST
Required Features:	Roles: Supervisor, Agent Permissions: RECORDING_PERMISSION_ADD_LABEL

Properties	Type	Mandatory	Default Values	Description
name	String	Yes	N/A	The name of the label definition to be added to the recordings.
content	JSON Object	No	empty	The content associated with the label to be added to the recordings. This is a free-form JSON element that accepts valid JSON types.

Example

Add a Label to a Recording Payload

201 CREATED
{
  "statusCode": 0,
  "id": "8c9a634f-343d-49b3-8322-b571be520b31",
  "uri": "http://127.0.0.1/api/v2/recordings/bf697521-3ffc-46f1-b840-f7230e940df3/labels/8c9a634f-343d-49b3-8322-b571be520b31",
  "path": "/recordings/bf697521-3ffc-46f1-b840-f7230e940df3/labels/8c9a634f-343d-49b3-8322-b571be520b31"
}
  
 
403 FORBIDDEN
{
  "statusCode": 13,
  "statusMessage": "Cannot add label to recording."
}