Changes in GAX 8.5.x
This section describes major changes in Genesys Administrator Extension 8.5.x functionality and architecture and in configuration options.
Component Changes
The following table summarizes all high-level component differences for GAX in release 8.5.x, with the most recent changes listed first. For detailed information about new features and functions that are available in GAX 8.5.x, refer to the Genesys Administrator Extension Deployment Guide.
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| Type of Change
|
Change Occurred in Release
|
Details
|
| Core Enhancements
|
8.5.2
|
- Increased number of available personalities—In single-tenant configurations,the number of personalities available to Audio Resource IDs has been increased from 100 to 1000, with the range increasing from 0-99 to 0-999.
Warning: Use this option with extreme caution.
- Bulk provisioning of configuration objects and object data—You can now create and manage configuration options and object data by preparing new and changed information off-line in a comma-separated value (.csv) file and uploading the file into GAX. You can also download the same information from GAX into a CSV file, and use that file as the template for the import file, or for other downstream processing as desired. This import and export of configuration options is available for all object types, while the import and export of object data is available to only a limited set of objects types.
- Visible Agent counter—The Agents view now displays the total number of agents associated with the Tenant and available for display, the number of agents selected by a filter (if any) applied to that list, and the number of agents selected for editing (if any).
- Retained sort order and filter results—After editing an agent or an Audio Resource, the sort order and filter results of the list from which the object was selected for editing are retained. The modified record is displayed in its proper place in the sorted list, so no scrolling is needed to view it.
- Support for gzip compression for static files—This can significantly decrease the time it takes to load data.
- Improved bulk provisioning of Agents—Use the import/export functionality to create and maintain Agent data in a spreadsheet.
- Bulk assignment of Skills to multiple Agents—Assign Skills and associated ratings to multiple Agents with one click. You can also create and assign a new Skill within a single view.
- Enhanced secure connections for Solution Deployment—You can now configure Mutual TLS on connections between Genesys Deployment Agent and the GAX server.
- Increased number of available Audio Resource IDs—In single-tenant configurations, the number of available of Audio Resource IDs is increased from 1000 to 9000, with the range increasing from 9000–9999 to 1000–9999. The number of Personalities available for use by Audio Resource IDs has also been increased from 100 to 1000, with the range increasing from 0-99 to 0-999. Warning: Use extreme caution when using this feature, as it
- Added support for:
- PostgreSQL 9.3 DBMS
- Apache Tomcat 7 web server
- Apple Safari 7 and 8 web browsers
|
| Feature Enhancements
|
8.5.2
|
- Improved access control for operational Parameter Groups—Parameter Group Templates can now be deployed to Folders within the Tenant; the resulting Parameter Group has the same access permissions as the Folder.
- Solution Deployment—You can now specify a list of preferred hosts (called whitelisted hosts) to and from which Installation Packages are sent and retrieved.
- Centralized Log—You can now view the Centralized Log in GAX. You can also sort them and use filters to find specific logs.
|
| Core Enhancements
|
8.5.0
|
- Online Help—The context-sensitive Online Help system delivers the latest information about GAX and its features.
- Command Line Console—Use the command line to add, delete, and query solution definitions (SPDs) and installation packages (IPs), and to execute SPDs.
- System Monitoring—Dashboards help you to easily monitor and manage Alarms, Hosts, Solutions, Applications, and processes that you have deployed for your contact center. You can also use plug-ins to expand dashboard functionality to monitor statistics and other reporting data.
|
| Feature Enhancements
|
8.5.0
|
- Log Configuration—Use GAX's simplified interface to configure logs to monitor Applications, Hosts, and Solutions.
- Consolidated Agent Management—The Agents window consolidates all aspects of agent management into a streamlined interface. From one window, you can:
- Create agents and their associated objects such as Agent Logins, DNs, and Places.
- Edit agent information.
- Copy, delete, and enable/disable agents.
- Audio Resource Management—The Audio Resource Management interface has been overhauled to enable you to quickly upload and manage audio resources and personalities.
|
Configuration Options Changes
This section lists all configuration option changes in GAX in release 8.5.x. Detailed descriptions of GAX configuration
options are available in the Genesys Administrator Extension Deployment Guide.
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| Option Name
|
Configuration Option
Section Name
|
Type of Change
|
Change Occurred
in Release
|
Additional Information
|
| maxlogs
|
clog
|
New
|
8.5.2
|
New section
|
| minlogs
|
clog
|
New
|
8.5.2
|
| host_whitelist
|
security
|
New
|
8.5.2
|
New section
|
| host_whitelist_enabled
|
security
|
New
|
8.5.2
|
| help_external_url
|
general
|
New
|
8.5.0
|
|
| max_upload_audio_file_size
|
arm
|
New
|
8.5.0
|
|
| verbose
|
log
|
Updated
|
8.5.0
|
New default value
|
