8.5.240.19
Genesys Administrator Extension Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/03/17 | General | X | X |
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What's New
This release contains the following new features and enhancements:
Bulk provisioning of object data—For a limited set of object types, you can now provision new and existing objects in bulk by preparing a CSV (comma-separated values) file outside of GAX, and then importing it into GAX. You can also export data for selected (or all) objects of those types from GAX into a CSV file, modify it as required, and import it back into GAX. GAX can also generate template CSV files, which you can save and use to prepare import CSV files.
Bulk provisioning of configuration options—You can now provision new and existing configuration options for a given object by preparing a CSV (comma-separated values) or CFG (configuration) file outside of GAX, and then importing it into GAX. You can also export configuration option data for an object from GAX into a CSV or CFG file, modify it as required, and import it back into GAX. GAX can also generate template CSV files, which you can save and use to prepare import CSV files.
Enhanced change confirmation dialogs—Before saving configuration changes, especially those involving deletion of data or objects, the user must explicitly acknowledge the impact of the changes, good or bad, separately and before the changes can be saved.
Enhanced interface and improved usability: The GAX interface has been enhanced as follows:
- The Applications tab and widget in the System Dashboard now displays Applications in folders that can be expanded and collapsed, making it easier to find specific Applications.
- Tables of configuration options now include two more columns, one showing the name including the section, and the other showing the section name only. The sections can still still be collapsed into one-line items, as before.
- On configuration screens, the text of the Delete button now reads Delete <object type>, to prevent the unintentional deletion of the whole object when the intent was to delete only a property.
- The object list views in Configuration Manager now display the total number of objects associated with the Tenant and available for display, the number selected by a filter (if any) applied to that list, and the number of agents selected for editing (if any).
- When cloning an object, specific properties can be configured to not be copied to the new object.
- Personalities are now displayed in order of their name. Specific columns can also be configured to be shown/hidden in the view. In addition, the number of personalities available to Audio Resource IDs in single-tenant configurations is increased from 100 to 1000, with the range changing from 0-99 to 0-999. Use this option with extreme caution.
- Applications and Solutions can now be started and stopped directly from the Application object list view in Configuration Manager, as well as from the System Dashboard.
Support for the following Databases and Web Browsers:
- MS SQL Server 2014 DBMS
- Microsoft Edge web Browser
Resolved Issues
This release contains the following resolved issues:
GAX now displays a full list of parameters in an Operational Paramer Group. Previously, if the group contained a parameter of type Schedule, and that parameter did contain a value, any parameters after that one were not displayed. (GAX-9298)
GAX now displays the values of Routing Parameters of type Schedule in the History Details window. Previously, these parameters were always displayed with a value of null. (GAX-9282)
GAX now displays error and alert messages in the same language as the rest of the interface. Previously, a localized GAX using the French Language Pack displayed error and alert messages in English, while the rest of the interface was in French. (GAX-9255)
GAX now properly displays all accessible Transaction objects in a Parameter Groups. Previously, some Transaction objects were displayed as Transaction Inaccessible, and when selected, all of its controls were disabled except the radio buttons. After clicking a radio button, the transaction was able to be saved, after which it became fully accessible with fully enabled controls.(GAX-9247)
GAX and Genesys Administrator now synchronize the dates and times of Statistical Day objects. Previously, the dates and times of a Statistical Day object were sometimes not the same in the two interfaces. (GAX-9222)
GAX now appears properly when installed as a new tab in other Genesys applications, such as Workspace Web Edition. Previously in this scenario, the other application would accept the installation but the GAX tab would not show the GAX login page. (GAX-8883)
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Upgrade Notes
No special procedure is required to upgrade to release 8.5.240.19.