Genesys SR Service

Note: Not all changes listed below may pertain to your deployment.

• July 29, 2016 (8.5.311.13)
• July 6, 2016 (8.5.302.14)
• Known Issues

July 29, 2016 (8.5.311.13)

What's New

• The slowMachine parameter is now deprecated, and is replaced by the new vlcCloseTimeout parameter.

• The SR Service will now retry to upload all failed recordings after the next restart.

Resolved Issues

• The SR Service (SRS) now supports dynamic update for the 'csrfUrl' configuration parameter in config.json. (GIR-6165)

• If the vlcCloseTimeout parameter is configured with a default of 2 seconds, the SR Service will wait for the configured timeout before killing the VLC process. During this time, the SR Service is now able to start a new recording session. (GIR-5997)

• The SR Service no longer stops functioning when error logs are sent to Web Services API. Previously, the SR Service stopped responding when there was only one error log that needed to be sent to Web Services API. (GIR-5927)

• The SR Service can now capturing a new interaction's screen after a SRS Server (GWS) failover. Previously, when a GWS failover occurred, the SR Service did not capture the screen until the agent logged out and then logged into Agent Desktop. (GIR-5891)

• The SR Service no longer sends a Runtime error during shutdown when a thread is not started. Previously, a Runtime error was sent during shutdown while the system waited for a thread that did not start. (GIR-5884)

• Internet Explorer no longer caches the ping request to the SR Service. (GIR-5856)

• The SR Service no longer stops capturing the screen when the agent uses Internet Explorer to access Agent Desktop. Previously, the SR Service periodically stopped capturing the screen when the agent used Internet Explorer to access Agent Desktop. (GIR-5834)

• ValidateCertificate no longer fails to read the hash on the Horizon setup when validating the certificate embedded in the production signed SR Service setup.exe. (GIR-5832)

• The SR Service now ignores 10053 errors on local host connections. (GIR-5733)

• Uncaught exceptions are now logged in the process log file. Previously, a separate log file may have been created. (GIR-5562)

• When running Auto Update with updateWhen set to immediate, a log error no longer appears. Previously, the following log error may have appeared: Updater: An unexpected error has occurred.(6, 'WaitForSingleObject', 'The handle is invalid.')". (GIR-5316)

• When working with Internet Explorer 11, the SR Service no longer freezes until the Agent Desktop tab is closed. (GIR-4571)

July 6, 2016 (8.5.302.14)

What's New

Resolved Issues

• With the addition of the vlcCloseTimeout parameter, the SR Service now enables you to configure the maximum time period before VLC is closed after stopping a screen recording. The vlcCloseTimeout parameter default value is 2 seconds. The value can be greater when VLC takes longer to complete the process of writing to the disk after a screen capture is complete. (GIR-5875)

• The SR Service no longer stops capturing a screen recording when the agent uses Internet Explorer to access Agent Desktop. (GIR-5834)

• Internet Explorer no longer caches the ping request to the SR Service. (GIR-5856)

• The SR Service (SRS) is now able to capture a screen recording associated with a new interaction after a SRS Server (GWS) failover. Previously, when a GWS failover occurred, the SR Service did not capture a screen recording until the agent re-logged into Agent Desktop. (GIR-5891)

• The SR Service no longer stops functioning when error logs are sent to HTCC. Previously, the SR Service froze when error logs were sent to HTCC. (GIR-5927)

Known Issues

There are currently no known issues.