Screen Recording Service

Note: Not all changes listed below may pertain to your deployment.

• March 29, 2017 (8.5.335.73)
• December 18, 2016 (8.5.330.64)
• September 27, 2016 (8.5.320.64)
• July 29, 2016 (8.5.311.13)
• April 1, 2016 (8.5.302.10)
• February 1, 2016 (8.5.230.23)
• Known Issues

March 29, 2017 (8.5.335.73)

What's New

Resolved Issues

December 18, 2016 (8.5.330.64)

What's New

Resolved Issues

• The Screen Recording Service (SR Service) is now able to process a screen recording correctly if the agent's details contain special characters. Previously, the SR Service was not able to process a screen recording if the agent's username contained a single-quote character. (GIR-8186)

September 27, 2016 (8.5.320.64)

What's New

Hot Seating

• Support for Hot Seating with the Screen Recording Service and Agent Desktop.

July 29, 2016 (8.5.311.13)

What's New

• The slowMachine parameter is now deprecated, and is replaced by the new vlcCloseTimeout parameter.

• The SR Service will now retry to upload all failed recordings after the next restart.

April 1, 2016 (8.5.302.10)

What's New

• During upgrade the SR Service moves old log files (from 8.5.220.xx and earlier) to the Logs folder and renames them using the old_ prefix.
• The SR Service Authentication Server now runs as a separate process.
• The SR Service now supports Monitoring and Alarming.
• The SR Service now supports error reports for Web Services and Applications.
• The SR Service log now uses UTC time instead of local time.
• The SR Service now uses UTC time as the timestamp for screen recording files instead of the local time.

February 1, 2016 (8.5.230.23)

What's New

• Support for SR Service on Windows 10 (32-bit + 64-bit).
• Support for SR Service Windows 8 / 8.1 32-bit.
• SR Service Auto-upgrade will only install digitally signed versions. Version Checksum verification is

deprecated (softwareChecksum parameter).

• Auto-Downgrade is disabled and the forceUpdate parameter has been deprecated.
• The allowedHosts configuration parameter was added.
• SR Service now adds a unique ID as part of the voice recording file name.
• SR Service Authentication server now runs as a separate process.
• If the Agent credentials are invalid (403) or missing when trying to upload a screen recording to Cloud, the SR Service will use another agent's credentials to upload the recordings and will log an appropriate log warning.
• SR Service log files have been moved under the Logs folder.
• The SR Service log now includes milliseconds.
• SR Service HTTPS certificate verification default behavior changed from False to True ("certificate" parameter default value).
• SR Service now supports:

  CSRF protection on local host communication with Agent Desktop.

  Session cookies for the local host connection with Agent Desktop.

  Separate configuration for the user Temp folder, Post Processing folder, and the Shared Recording folder using the following configuration parameters: userSavePath, postProcessingSavePath, sharedSavePath.

• SR Service Auto Updater will now only start after an agent logs in.
• The SR Service version can now be queried using the browser.
• The diskFreeSpaceLimit configuration parameter is now a client side parameter. Previously, it was a server side parameter.

Known Issues

There are currently no known issues.