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Genesys Interaction Recording 8.5.2

New in this Release

Some of the primary new features added in release 8.5.213.04—December 20, 2016:

  • The Recording Muxer Script and Recording Processor Script now support passing password-related configuration values using environment variables, on both Windows and Linux.
  • Support for registering multiple DNs with the Screen Recording Service, with desktops, via the SRS login API.
    Note: Required: the agent desktop must support using multiple DNs and Hot Seating with the Screen Recording Service. For additional information, refer to your Agent Desktop documentation.
  • Support for Cassandra 2.2. Support continues for Cassandra 1.2, but Genesys recommends version 2.2. See Deploying Cassandra 2.x.
  • Support for Setting up the Load Balancer in a Premise Multi-tenant Environment.


Some of the primary new features added in release 8.5.212.03—September, 27, 2016:

  • Configuration support for Disposition Codes in GIR metadata filters.
  • Support for a Premise Load Balancing mechanism for dedicated GIR nodes.
  • Support for the following components running in the same environment:
    • Web Services and Applications
    • Interaction Recording Web Services (RWS)
  • Java 8 support for Recording Plug-in for GAX and Recording Crypto Server (RCS).
  • Support for Hot Seating for the SR Service with desktops via the SRS login API. Note: This support requires that the agent desktop supports Hot Seating with the Screen Recording Service. For additional information, refer to your Agent Desktop documentation.
  • Support for Play application level Interactive Voice Response (IVR) recording.
  • Support for Horizontal Scaling of the Recording Muxer Script.
  • The Recording Muxer Script now supports the SR Service Nightly Upload.
  • Multi-instance and multi-threaded support for Recording Cloud Backup Service (RCBS).
  • SR Service support for VMware Horizon 7.0.
  • Ad hoc download of encrypted media assets.


Some of the primary new features added in release 8.5.212.02—August, 15, 2016:

  • The Encrypt Exported Interactions feature enables you to encrypt exported interactions, so that a password is required to access the interactions. By default, exported interactions are now encrypted after upgrading SpeechMiner to 8.5.504.02.


Some of the primary new features added in release 8.5.212.01—July, 11, 2016:

  • The slowMachine parameter is now deprecated, and is replaced by the new vlcCloseTimeout parameter.
  • The SR Service will now retry to upload all failed recordings after the next restart.
  • Support for SRS on VMware Horizon 7 using the RDP protocol.


Some of the primary new features added in release 8.5.211.01—June, 29, 2016:

  • Support for a multi-tenant configuration server for GIR Screen Recording.
  • Support for a multi-tenant configuration server for multi-tenant objects.
  • Support for partitions per interaction segment.
  • Interaction Recording Web Services replaces the Web Services and Applications prerequisites for the Genesys Interaction Recording solution. It includes all Interaction Recording related Web Services features that are available in Web Services and Applications releases up to 8.5.201.29—for example, storing and managing recording files. It does not provide API support for non-GIR related Web Services, such as Workspace Web Edition.
  • Interaction Recording Web Services includes a new option (sessionCookieName). This new option can be used to define the name of the session cookie used by Interaction Recording Web Services.


Some of the primary new features added in release 8.5.210.02—April, 19, 2016:

  • Support for metadata suppression for privacy and compliance.


Some of the primary new features added in release 8.5.210.01—April, 1, 2016:

  • Windows Server 2012 support for Screen Recording (SR) Service Citrix.
  • Muxer can now rely on the Query Call Recording API to only return call recordings that match the searching criteria specified by the new configuration call_recording_extra_query_string.
  • Support for Voice Recording reports.
  • Support for enabling the user to view SR Service error messages.
  • Support for filtering metadata fields from ICON.
  • Support for a new SR Service report that summarizes all the Screen Recording client connections.
  • ADDP support for the configuration server in the Recording Cryto Server (RCS).
  • Recording Cloud Backup Service (RCBS) now supports the backup of muxed video from the BE Cloud.
  • Documentation of the Recording Processor Script (RPS) error logs and actions.
  • Sizing Tool update that now includes numbers for decryption of media through HTCC.
  • The SR Service installation package is now signed.


Some of the primary new features added in release 8.5.209.01—February, 1, 2016:

  • Citrix is now supported on Windows 2008 R2 for Screen Recording Service.
  • Support for Screen Recording Service on Windows 10 (32-bit + 64-bit).
  • Support for Screen Recording Service Windows 8 / 8.1 32-bit.
  • Recording Processor Script now supports RedHat 7.


Some of the primary new features added in release 8.5.208.01—December, 18, 2015:

  • Information about minimum recommended versions was added to the GIR Solution Guide.
  • API documentation about recording search and playback is now published.


Some of the primary new features added in release 8.5.207.01—October 2, 2015:

  • Support for Screen Recording Service on Windows 7 and Windows 8.
  • Support for 8 kbit/s mp3 compression for mono voice recording.
  • Ability to filter on user data when scheduling purge and backup tasks.
  • Ability to audit Media Lifecycle Management.
  • Ability to decrypt media files.
  • Ability to capture the entire audio of a call.


Some of the primary new features added in release 8.5.206.01—June 30, 2015:

  • Ability to filter on call type when scheduling purge and backup tasks.


Some of the primary new features added in release 8.5.205.01—April 15, 2015:


Some of the primary new features added in release 8.5.204.01—January 16, 2015:

  • Support for screen recording when in After Call Work state.
  • Support for screen recording client authentication for Workspace Web Edition.
  • Support for MP3 files that use 16 kbit/s for bitrate compression.
  • Support for dual monitor screen recording.


Some of the primary new features added in release 8.5.203.01—November 3, 2014:

  • Support for screen recording encryption.
  • Support for percentage based screen recording for voice agents.
  • Support for Windows 2012 (except for Web Services).
  • Support for Oracle ICON databases.
  • Ability to display the number of recorded segments within multi-segmented interactions.
  • Ability to display the Business Terminology in SpeechMiner's Metadata Manager.
  • Support for Screen Recording Client authentication with the [http://docs.genesys.com/Documentation/CR/DRAFT/API/Welcome Screen Recording API].


Some of the primary new features added in release 8.5.200.01—September 18, 2014:

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