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Smconfig recording2.png

Smconfig audio.png

Smconfig sitesandmachines2.png

SMConfig.png

Deploying SpeechMiner for GIR

GIR uses the SpeechMiner application to playback call and screen recordings that were previously saved.

Installing SpeechMiner

To install and configure SpeechMiner, follow the instructions in the Deploying SpeechMiner topic of the SpeechMiner Administration Guide. Pay attention to the instructions specific to Analytics and Recording UI, or Recording UI Only modes.

Important
The UConnector service is not required for GIR.

Upgrading SpeechMiner

For information about upgrading your SpeechMiner components, see the SpeechMiner 8.5.x Upgrade Guide.

The SpeechMiner documents are restricted and require specific credentials to access the content. If you have a login, you can access the docs here: Login.

If you are a Genesys employee:

  • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.

If you are a Genesys Partner or customer:

  • Contact the product manager to access to these documents.

If you are upgrading SpeechMiner, you must upload and deploy the Solution Definition (SPD) files in order to gain access to any new Genesys Administrator Extension roles or privileges.

For more information about uploading the SPD file, see the Upgrading the Plug-in.

Configuring SpeechMiner users

In addition to the configuration that is described in the SpeechMiner Administration Guide, the SpeechMiner database and application must be configured specifically for Genesys Interaction Recording (GIR).

  1. Use Genesys Administrator Extension to create four new Application Templates:
    1. Import the following templates from the SpeechMiner CD:
      • Speechminer_ClientApplications.apd
      • Speechminer_InteractionReceiver.apd
      • Speechminer_Platform.apd
      • Speechminer_Web.apd
    2. Verify that each template has Genesys Generic Server in the Type field.
    3. Verify that the log parameters are defined.
  2. Create four new Application objects using the newly created templates.
    1. Enter the names in the Name field as they are indicated in the template. For example, name Speechminer Platform application, <XXX>_Platform, where XXX is the same as the name set in the SMConfig's Recording panel.
    2. Set the hosts.
    3. The Start info Working Directory, Command Line must not be empty. Set it to ".".
    4. Connections, or other options are not needed.
      5. Important
      The SpeechMiner components do not integrate with LCA.
  3. Use Genesys Administrator Extension to create an additional new Application Template:
    1. Import the following template from the SpeechMiner CD:
      • Speechminer_node.apd
    2. Verify that the template has Genesys Generic Client in the Type field.
  4. Create three new Application objects.
    1. In the Name field, enter the name of each application object. The three new Application objects should be named as follows (where <XXX> is the same as the name set in the SMConfig's Recording panel):
      • <XXX>_Platform_Node
      • <XXX>_InteractionReceiver_Node
      • <XXX>_Web_Node
    2. Create a connection for each Application object to the Server application with the similar name. For example, for Speechminer_Web_Node use the name Speechminer_Web.
  5. In the SMConfig-Login screen (SpeechMiner Configuration), login with your Configuration Server credentials (for example, default/password) and set the Configuration Server host and port.
    Important
    When you are logging in for the first time, you must go to the license tab, and add your recording-only license, and login to SM Config again. You will see the Recording tab in the UI only after you have added the license .
  6. In the Sites and Machines/Machines and Tasks screen:
    • Configure the Interaction Receiver tasks.
  7. Perform the following:
    • Configure the User Application Name so that it refers to the application you want to use for authenticating users. For details, refer to the Configuring SpeechMiner users section in the Permissions page.
    • Enable the following tasks in the SpeechMiner configuration (Recording Only mode):
      • web server
      • interaction receiver
      • indexer
      • uplatform
  8. In the Audio panel of SMConfig, set the following to avoid creating unnecessary audio files and storing them for too long:
    Parameter Value
    Recognition Audio Format WAV_PCM
    Create compressed audio file Do not Generate
    WAV_PCM Retention Period 0

  9. In the Recording tab, set the parameters.
    [+] Show the table that describes the parameters.
  10. Depending on the license you are using and only after you have verified that the license matches the installation mode, perform one of the following:
    • In Recording and Analytics mode, create and apply a program in SMART for every Program ID that RP may send.
    Important

    Both of these actions can be skipped, if the default in the database is satisfactory, or if the Recording Processor Script includes the program ID in the metadata.

    On a per-call basis, the attached data key GRECORD_PROGRAM can be set to define the program external ID to be used for this call. For example, attached data can be set in a routing strategy.
  11. Configure the roles and permissions for the SpeechMiner Users.
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