Chat Server Administration
The following topics provide information for Chat Server administrators:
| Feature | Description | ||
|---|---|---|---|
| Sizing Guide, Setting Load Limits, and Health Monitoring | Describes how much load a solution can hold, how to restrict the load and how to monitor the health per Chat Server instance. | ||
| Deploying a Chat Solution | Describes how to deploy a Chat Solution. | ||
| Deploying High-Availability Chat Server | Describes how to deploy multiple Chat Server instances in high availability mode. | ||
| Multilingual Processing | Describes how to configure a solution to process/work with multiple languages. | ||
| Masking Sensitive Data | Describes how to mask out sensitive data in chat session messages/transcripts and in Chat Server logs. | ||
| Inactivity Monitoring | Describes how to configure chat session closure upon participants’ inactivity. | ||
| Matching Contact Attributes | Describes the approach to contact identification and creation. | ||
| Sending Messages to Chat Session from Workflow | Describes how to send messages and notices from workflows (like URS/ORS strategies) to an active chat session. | ||
| Chat Server Reporting Statistics | Describes Chat Server reporting statistics attached to the user data of the interaction in Interaction Server. | File Transfer in Chat Session | Describes how to deploy and configure file transfer between chat session participants. |
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