Genesys Release Advisories

Return to Genesys 8.5 Release Notes

Notes:

• In 8.5, Release Advisories are being renamed Product Alerts converted to online documents located on the documentation landing page for the product. Most of those listed below have not yet been converted.
• All Product Alert information is found under the Release Information section when you click the associated link.

eServices Product Alerts Framework Product Alerts Genesys Info Mart Product Alerts Genesys Interaction Recording Product Alerts Genesys Media Server Product Alerts

Genesys Rules System Genesys Voice Platform Product Alerts Genesys Web Engagement Product Alerts Interactive Voice Response IVR Interface Option Genesys IVR SDK

License Reporting Manager Multimedia Connector for Skype for Business Product Alerts Performance Advisors • Contact Center Advisor & Workforce Advisor Advisors Cisco Adapter Frontline Advisor & Agent Advisor Advisors Platform Advisors Genesys Adapter

Pulse Stat Server/Real-Time Metrics Engine Product Alerts WebRTC Product Alerts Workforce Management Product Alerts

Return to Genesys 8.1 Release Notes

Composer eServices Framework Genesys Administrator Genesys Administrator Genesys Administrator Extension Genesys Agent Scripting Genesys Co-browse Genesys Info Mart Genesys Interactive Insights Genesys Media Server Genesys Rules System Genesys Voice Platform Genesys Voice Platform Voice Platform Solution

Genesys Web Engagement Hosted Provider Edition intelligent Workload Distribution Interaction Concentrator Interaction Workspace Interactive Voice Response IVR Interface Option Genesys IVR SDK 8.1.x License Reporting Manager Load Distribution Server Media Network Media Interfaces Outbound Contact Outbound Contact Call Progress Detection Server

Performance Management Advisors Cisco Adapter Contact Center Advisor–Mobile Edition Contact Center Advisor & Workforce Advisor Frontline Advisor & Agent Advisor Genesys Adapter Platform Pulse (formerly EZPulse) Real-Time Metrics Engine (Stat Server) SIP Server SIP Voicemail T-Server for Cisco Unified Communications Manager Universal Contact Server Universal Routing Workforce Management

Return to Genesys 8.0 Release Notes

Composer CSTA Connector for BroadSoft BroadWorks eServices Framework Genesys Administrator Genesys Express Genesys Info Mart Genesys Interactive Insights Genesys Interactive Insights Genesys Interactive Insights for iWD Gplus Adapter Microsoft Dynamics CRM SAP Analytics SAP ICI Multi-Channel Siebel CRM Genesys Voice Platform Genesys Voice Platform Voice Platform Solution intelligent Workload Distribution

Interaction Concentrator Interaction Workspace Interactive Voice Response IVR Interface Option Genesys IVR SDK LivePerson Adapter Media Network Media Interfaces Outbound Contact Outbound Contact CPD Server Proactive Contact Solution Performance Management Advisors Cisco Adapter Contact Center Advisor & Workforce Advisor Frontline Advisor & Agent Advisor Genesys Adapter Platform

Real-Time Metrics Engine Reporting Reporting and Analytics Aggregates Reporting Templates Simulator Test Toolkit SIP Server T-Server for Cisco Unified Communications Manager UC Connector Universal Contact Server Universal Routing Workforce Management

Return to Genesys 7.6 Release Notes

Expert Contact Framework Genesys Customer Interaction Portal Genesys Desktop Genesys Enterprise Telephony Software Genesys Info Mart Genesys Interactive Insights Genesys Studio Genesys Studio Voice Application Reporter

Genesys Voice Platform • ASR Log Manager • Cisco Queue Adapter • Developer's Edition • Dialogic • H.323 Call Manager • Reporting • SIP Call Manager Gplus Adapter for Microsoft Dynamics CRM intelligent Workload Distribution Interaction Concentrator Media Multimedia Network Media Interfaces

Outbound Contact • Outbound Contact • CPD Server Real-Time Metrics Engine Reporting Reporting Templates SIP Server Stream Manager T-Server for Cisco CallManager Universal Routing Workforce Management

Return to Genesys 7.5 Release Notes

All other 7.5 products with release advisories have reached end of support.

Return to Genesys 7.2 Release Notes

All other 7.2 products with release advisories have reached end of support.

Genesys Agent Scripting Genesys Enterprise Telephony Software Gplus Adapter for Siebel CRM Reporting Templates

Return to Genesys 6.x Release Notes

Note: All other Genesys 6.x releases have reached End of Support. If you're looking for release advisories for those versions, contact your Genesys Representative.

Return to Genesys 5.x Release Notes

Return to Genesys Release Notes - Other

Genesys Express 4.6 • Genesys Express • Standard Model Environment Gplus Adapter 7.1 for mySAP Data Access Component

Gplus Adapter for WFM 4.5 • Aspect • IEX • Teleopti • Verint