Genesys Widgets

Note: Not all changes listed below may pertain to your deployment.

• April 17, 2017 (8.5.005.08)
• February 15, 2017 (8.5.004.26)
• Known Issues

April 17, 2017 (8.5.005.08)

What's New

Resolved Issues

• Callback can now be offered via the Channel Selector widget in the case of high Estimated Wait Time. (CXW-675)

• The webchat submit buttons no longer overlap into the footer area when viewing webchat in landscape mode on small mobile device screens. (CXW-631)

• WebChat's confirm before closing dialog prompt (which is enabled by default) now only appears while the user is filling out the registration form and only if information has been entered into some of the fields. (CXW-755)

• Disposition code is no longer sent twice to GWE server at the end of proactive chat. (CXW-672)

February 15, 2017 (8.5.004.26)

What's New

Co-browsing assist

• Customers who are on a phone call will now be able to request co-browsing assistance from the agent via the Channel Selector widget. Customers on chat can continue to start co-browse directly from the Chat Widget.

Known Issues

• At the end of a proactive chat, the disposition code is sent twice to the Genesys Web Engagement (GWE) server. (CXW-672)

• When you are viewing a webchat in landscape mode on mobile devices with particularly small screens, the webchat Submit buttons may overlap into the footer area. (CXW-631)