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Genesys Portal

Information.png Note: Not all changes listed below may pertain to your deployment.

January 18, 2017 (8.5.200.20)

What's New

Name change

  • The name Genesys Hub changed to Genesys Portal. All occurrences of Hub have been replaced by Portal.

Layout change

  • The layout of the Portal applications changed from a tile format to a list format. The new design includes vertical sections for each of the application groups, which show the applications in rows that adjust according to the browser width.

September 15, 2016 (8.5.200.15)

What's New

Use of external LDAP server

  • Support is now available to allow Portal Single Sign-On (SSO) by using only the customer’s external LDAP for authentication purposes. Shadow LDAP is not required in this configuration. In this case, each user’s attributes will be obtained from Configuration Server, using the Genesys Web Services API. Only the Administrator and Agent roles are supported for this configuration based on the setting of the IsAgent flag in the user record in Configuration Server.

Localization

  • Genesys Portal Landing Page is now localized in some languages (e.g. Canadian French).The display language for the Portal Landing Page and Service Status can be set by the user.

March 18, 2016 (8.5.200.13)

What's New

Use of a shadow LDAP server

  • Support is now available to allow the configuration of two LDAP servers to be used for each tenant, one for authentication purposes and the other for retrieving user attributes. This allows the Genesys Portal components to properly support using an LDAP server located at your site.

March 18, 2016 (8.5.100.00)

What's New

Role-Based Access Control Portal Landing Page

  • The Portal Landing Page now requires the user to log in. The page displays links and icons based on the logged in user’s assigned role.

Contextual Help

  • The Help link in the Portal Landing Page takes the user to a Help page on the Genesys Documentation site, based on the user’s role.

Configurable Application and Icon Lists

  • The Portal Landing Page lists applications and icons that can be configured by a Genesys Administrator. Configuration changes do not require a new release of the Portal Landing Page.

Platform Support

  • Microsoft Internet Explorer 11 is now supported.

March 18, 2016 (8.5.000.05)

What's New

Resolved Issues

  • Hidden is now available as a parameter to status. When Hidden is selected as a status for a Widget, this Widget icon is hidden on the Landing Page. (GH-217)
  • A Recording widget/icon is included on the Genesys Portal Landing Page in preparation of pending Genesys Interaction Recording deployment. (GH-216)
  • Sample files HubWidgets_Production_Sample.json and HubWidgets_Staging_Sample.json are available for Staging and Production in Portal Landing Page. (GH-214)
  • The Genesys Portal Landing Page Help is updated with role-based help links to Genesys Cloud Help, the Agent's Guide, the Supervisor's Guide, the Manager's Guide, and the Administrator's Guide. (GH-213)
  • The Genesys Portal Landing Page footer version number now supports 7-digit version. (GH-204)

March 18, 2016 (8.5.000.00)

What's New

Genesys Portal

  • Genesys Portal is your landing page for Business Edition Cloud applications. Genesys Portal provides single sign-on access for improved usability and seamless transition across all Genesys Cloud applications.

Single Sign-On

  • A user accessing the Genesys Portal services will do so through a single sign-on process. For example, if a user wishes to log into Agent Desktop and Platform Administration the user will sign in only once when accessing the first service and Genesys Portal will automatically sign the user into the other service. More services will be added to this single sign-on group of services in the future.

Password Management

  • A web service is available to change a password and to reset a forgotten password.

Known Issues

  • To log out of Genesys Portal and the applications that you logged into using SAML, you must log out of Portal and close the browser session where you logged in using SAML.
  • The horizontal scroll bar and some links on the top bar do not display if the browser window is re-sized to a width narrower than 960 pixels. (GH-365)
  • If you are using the Firefox browser, clicking "Back" on the Landing Page or the Change Password page takes you to a page that shows internal messaging between the Browser and the Web Server. (GH-240)
  • The ApacheDS LDAP Server used in the SAML SSO environment supports locking out a user after a certain number of incorrect login attempts. However, it does not support unlocking the user after a configurable period has elapsed. (GH-174)
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