SpeechMiner
SpeechMiner leverages recorded customer interactions (from any recording system) and analyzes each interaction for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.
SpeechMiner/Speech & Text Analytics falls under the Employee Engagement Workforce Optimization solution of the PureEngage offering.
Release Note
Documentation
Release 8.5.5
SpeechMiner 8.5.5 Administration Guide
Use this document to configure your call recording solution.
SpeechMiner 8.5.5 User Manual"> SpeechMiner 8.5.5 User Manual
Provides information on SpeechMiner 8.5.5 features and how to use them.
8.5.5 SMART User Manual"> 8.5.5 SMART User Manual
Provides information on this SMART 8.5.5 tool and how to use its features.
Release 8.5.4
SpeechMiner 8.5.4 Administration Guide"> SpeechMiner 8.5.4 Administration Guide
Use this document to install and configure SpeechMiner 8.5.4.
SpeechMiner 8.5.4 User Manual/Web Help"> SpeechMiner 8.5.4 User Manual/Web Help
Provides information on SpeechMiner 8.5.4 features and how to use them.
SpeechMiner 8.5.4 Administration Tool User Manual/SMART Help"> SpeechMiner 8.5.4 Administration Tool User Manual/SMART Help
Provides information on this SMART 8.5.4 tool and how to use its features.
Release 8.5.3
SpeechMiner 8.5.3 Administration Guide"> SpeechMiner 8.5.3 Administration Guide
Use this document to install and configure SpeechMiner 8.5.3.
SpeechMiner 8.5.3 User Manual/Web Help"> SpeechMiner 8.5.3 User Manual/Web Help
Provides information on SpeechMiner 8.5.3 features and how to use them.
SpeechMiner 8.5.3 Administration Tool User Manual/SMART Help"> SpeechMiner 8.5.3 Administration Tool User Manual/SMART Help
Provides information on this SMART 8.5.3 tool and how to use its features.
Release 8.5.2
SpeechMiner 8.5.2 Administration Guide"> SpeechMiner 8.5.2 Administration Guide
Use this document to install and configure SpeechMiner 8.5.2.
SpeechMiner 8.5.2 User Manual/Web Help"> SpeechMiner 8.5.2 User Manual/Web Help
Provides information on SpeechMiner 8.5.2 features and how to use them.
SpeechMiner 8.5.2 Administration Tool User Manual/SMART Help"> SpeechMiner 8.5.2 Administration Tool User Manual/SMART Help
Provides information on this SMART 8.5.2 tool and how to use its features.
Helpful Links
Upgrade Database Scripts and Query
Release Note
Documentation
Genesys employees can access the 8.1 SpeechMiner documents from here.
SpeechMiner Installation"> SpeechMiner Installation
Use this document to install SpeechMiner.
SpeechMiner Configuration"> SpeechMiner Configuration
Use this document to configure SpeechMiner.
SQL2008 Server Installation"> SQL2008 Server Installation
Provides instructions for installing SQL 2008 for SpeechMiner.
SpeechMiner 8.1 User Manual/Web Help"> SpeechMiner 8.1 User Manual/Web Help
Provides information on SpeechMiner features and how to use them.
SpeechMiner Administration Tool User Manual/SMART Help"> SpeechMiner Administration Tool User Manual/SMART Help
Provides information on this SMART tool and how to use its features.
SpeechMiner 8.0 to 8.1 Upgrade Procedure"> SpeechMiner 8.0 to 8.1 Upgrade Procedure
Provides information on how to upgrade SpeechMiner 8.0 to 8.1.
Helpful Links
Documentation
Genesys employees can access the 8.0 SpeechMiner documents from here.
SpeechMiner Installation"> SpeechMiner Installation
Use this document to install SpeechMiner.
SpeechMiner Configuration"> SpeechMiner Configuration
Use this document to configure SpeechMiner.
SQL2008 Server Installation"> SQL2008 Server Installation
Provides instructions for installing SQL 2008 for SpeechMiner.
SQL2005 Server Installation"> SQL2005 Server Installation
Provides instructions for installing SQL 2005 for SpeechMiner.
SpeechMiner User Manual"> SpeechMiner User Manual
Provides information on SpeechMiner features and how to use them.
SpeechMiner Administration Tool (SMART) User Manual"> SpeechMiner Administration Tool (SMART) User Manual
Provides information on this SMART tool and how to use its features.
CD Readme