TServer SIPPremise:TServer:agent-no-answer-overflow

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Published Option

agent-no-answer-overflow

Default Value: none
Valid Values: none, recall, release, or any valid overflow destination
Changes Take Effect: Immediately
Dependencies: agent-no-answer-timeout
Related Feature: No-Answer Supervision

Specifies a sequence of overflow destinations (separated by a comma) that SIP Server attempts to overflow to when the time specified in the agent-no-answer-timeout option expires. Values:

• none: SIP Server does not attempt to overflow a call on an agent desktop when the time specified in the agent-no-answer-timeout option expires.
• recall: SIP Server returns the call to the last distribution device (the device reported in the ThisQueue attribute of the call) when the time specified in the agent-no-answer-timeout option expires.
• release: SIP Server releases the call.
• Any valid overflow destination: SIP Server returns the call to the specified destination when the time specified in the agent-no-answer-timeout option expires.

SIP Server attempts to overflow in the order specified in the list. When all overflow attempts fail, SIP Server abandons overflow. When the list of overflow destinations contains the recall value and the call was not distributed, SIP Server skips to the next destination in the list.

SIP Server obtains the value for this option in the following order of precedence:

1. no-answer-overflow if defined at an Agent Login level.
2. agent-no-answer-overflow if defined at a SIP Server Application level.

See also the NO_ANSWER_OVERFLOW extension in the “Using the Extensions Attribute” section of the SIP Server Deployment Guide for more information about how this option is used.

Draft Option

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