Genesys Technical Documentation

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Configuration Options

Find option descriptions for any configuration parameter used in Genesys.

• Configuration Options

Release Notes

Find release notes and advisories for all Genesys products.

• Genesys Release Notes

Genesys System Guides

• Genesys Supported Operating Environment Reference Guide
• Genesys Interoperability Guide
• Genesys Supported Media Interfaces Reference Manual
• Genesys Events and Models Reference Manual

See Genesys System Guides for more system-level guides.

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Recently Released Products

SIP Server

See updates to SIP Server documentation for release 8.1.1.

Interaction Workspace

See updates to Interaction Workspace documentation for release 8.1.4.

Platform SDK

See updates to Platform SDK documentation for release 8.1.3.

Context Services

See updates to Context Services documentation for release 8.1.3.

Genesys Info Mart

See updates to Genesys Info Mart documentation for release 8.1.2.

Universal Routing

See updates to Universal Routing documentation for release 8.1.3.

Genesys Voice Platform

See updates to Genesys Voice Platform documentation for release 8.1.7.

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• Commenting. We are testing a commenting tool that lets you leave feedback about our documentation, or add your own tips or suggestions for other users. Commenting is now available on the Interaction Workspace Deployment Guide. Leave a comment and let everyone know what you think!
• Improved Image Viewing. You can now click on images -- for example, complex architecture diagrams that have been scaled down to fit on the page -- to get a closer look at full resolution without leaving the page you are reading.