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Genesys Web Engagement

What is Genesys Web Engagment?

Genesys Web Engagement provides the ability to monitor, identify, and proactively engage web visitors in conversations that match business objectives. Customers are identified using robust business rules that provide a simple and comprehensive means for identifying key customers based on their behavior on your web site and their value to your business.



 Current documentation set for Genesys Web Engagement 8.1.

Genesys Web Engagement 8.1 Deployment Guide

Use to deploy Interaction Workspace.

Book grey.png Deployment Guide

Genesys Web Engagement 8.1 Developer's Guide

Use to customize Interaction Workspace.

Book grey.png Developer's Guide

Genesys Web Engagment 8.1 API Reference

Use this to customize the REST and Javascript APIs.

Book grey.png [1]


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