Revision as of 14:34, January 28, 2013 by Alison.obrien (talk | contribs)
Genesys Web Engagement
What is Genesys Web Engagment?
Genesys Web Engagement provides the ability to monitor, identify, and proactively engage web visitors in conversations that match business objectives. Customers are identified using robust business rules that provide a simple and comprehensive means for identifying key customers based on their behavior on your web site and their value to your business.
Current documentation set for Genesys Web Engagement 8.1.
Genesys Web Engagement 8.1 Developer's Guide
Use to customize Interaction Workspace.
Genesys Web Engagment 8.1 API Reference
Use this to customize the REST and Javascript APIs.
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