Contents
New in 9.0.0
{{{{{TMPL8}}} |Release=9.0.0 |Draft= |New= The following new features were introduced in release 9.0.0:
REST API for iWD Manager
- The REST API for iWD Manager is now available to customers who want to develop custom solutions.
iWD Manager Updates
- The user interface of iWD Manager has been updated to bring it into line with other Genesys applications and components. As part of this update, the Custom Interaction Properties functionality has been moved into the iWD Plug-in for GAX. iWD Manager Help and iWD Plug-in for GAX Help have also been updated accordingly.
- iWD Manager now runs as a standalone Java application without needing any external servers.
Support for Interaction Server Cluster via Proxy
Before release 9.0, iWD supported multi-Interaction-Server deployments with tasks segmented into logical entities called Solutions. In this architecture, each Solution is handled by a single Interaction Server (possibly in primary-backup configuration) and each Interaction Server can handle multiple Solutions.
iWD 9.0 expands this capability with an architecture where a single Solution can be handled by multiple Interaction Servers via an Interaction Server Proxy.
More Information
- Installing Interaction Server
- Business Structure (GAX Plug-in Help)
iWD History Node
iWD History Node is an application that filters the flow of data from the Interaction Server, so that only iWD-relevant data is made available to iWD, thereby boosting performance.
More Information
- iWD Architecture diagram
- Installing History Node
- Configuring History Node
- History Node Configuration Options
- History Node Migration
- History Node Limitations
- iWD Reporting architecture
Platforms/Tools Changes
- iWD 9.0 components require Java 8.
- Support for the Safari 10 browser is implemented in this release.
- Support for embedded Tomcat is implemented in this release.
- Support for Redhat Linux 7 is implemented in this release.
Discontinued Support
- Support for Java 7 and Java 6 are discontinued in this release.
- Support for Microsoft Internet Explorer versions 8, 9 and 10 is discontinued in this release.
- Support for IBM WebSphere is discontinued in this release.
- Support for the ACME samples tools and demonstration is discontinued in this release.
- The iWD Data Mart Reference Guide has been updated to reflect the fact that distribution points have been removed from iWD Data Mart.
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