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Genesys Interactive Insights

What is Genesys Interactive Insights?

Genesys Interactive Insights uses the data that is stored in a Genesys Info Mart database and presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.


Current documentation set for Genesys Interactive Insights 8.1

Deployment Guide Use this guide to install and configure Genesys Interactive Insights.

Universe Guide Use this guide to learn about the Interactive Insights reports and each element of the universe.

User's Guide Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.

SAP KB Article 1906603 GI2 Web Intelligence users: SAP issued this advisory, September 5, 2013.


Current documentation set for Genesys Interactive Insights 8.0

Deployment Guide Use this guide to install and configure Genesys Interactive Insights.

Universe Guide Use this guide to learn about the Interactive Insights reports and each element of the universe.

User's Guide Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.

GI2 Web Intelligence users: SAP issued this advisory, September 5, 2013.


Current documentation set for Genesys Interactive Insights 7.6

Deployment Guide Use this guide to install and configure Genesys Interactive Insights.

Universe Guide Use this guide to learn about the Interactive Insights reports and each element of the universe.

User's Guide Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.


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