Staffing Build: Multimedia Service Level Objectives

Use the Specify Multimedia Service Level Objectives screen in the Staffing Build Wizard to define service level objectives when you are building staffing volumes for a Deferred staffing activity, such as responding to emails.

Use either one of the following two procedures:

1. Fill in the percentage target for % of Deferred Work in

1. Enter a value into each of the following fields: Hrs, Min, and Sec.
2. Select a radio button from this group:

• Hours (default)—use these controls:
• In the field below this choice, enter hours, minutes, and seconds.
• Select one of these radio buttons: Non-interrupted Time (default) or Interrupted Time.
• Business days—In the field below this choice, enter an integer greater than 0.

Click Finish.

— OR —

2. Use the Service Level Template

1. Select the Use Service Level Template.
2. Click Load Template to load an existing template.
3. Click Finish.