Genesys Expert Contact

Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.

Release Notes

CTI-Less T-Server 7.6.x

Documentation

Deployment Guide"> Deployment Guide

Use this guide to install and configure Genesys Expert Contact.

Readme and Advisories

CD 7.6.x Read Me

Genesys Expert Contact 7.6.x Release Advisories