Genesys Customer Experience Insights (CX Insights)

Note: Not all changes listed below may pertain to your deployment.

• January 31, 2017 (9.0.000.05)
• Known Issues

January 31, 2017 (9.0.000.05)

What's New

This is the initial release of Genesys Customer Experience Insights (CX Insights), a new Historical Reporting component service, which replaces Genesys Interactive Insights (GI2).

Genesys CX Insights is built on a MicroStrategy platform, and draws aggregated historical information from the Genesys Info Mart data warehouse. It presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Known Issues

There are currently no known issues.