Known Issues and Recommendations
Chat Server
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Chat Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
For Workspace Desktop Edition, Chat Server now allows an agent to end the chat consultation they began with another agent. Previously, when trying to end a chat consultation, Chat Server would reply with error 8226 "Invalid parameters" to the agent who initiated the chat consultation.
| ID: CHAT-1286 | Found In: 8.5.201.07 | Fixed In: |
Chat Server logs a misleading message when it cannot connect to Configuration Server during the initialization procedure.
| ID: ESR-12037 | Found In: 8.5.105.05 | Fixed In: 8.5.106.10 |
The ChatServer.xml template file contains an error that blocks the import of metadata. To correct this error:
- Open ChatServer.xml in a text editor.
- Locate the line that includes "Debugging purposes only"
- Remove <b> and </b> from this line and save the file.
| ID: ESR-12037 | Found In: 8.5.105.05 | Fixed In: 8.5.106.10 |
If Chat Server is switched from backup mode to primary mode, Chat Server will exit if inactivity control is enabled and the alert timer expires.
| ID: ESR-11548 | Found In: 8.5.102.08 | Fixed In: 8.5.104.08 |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.