Jumunn

Name/Internal Name	Description	Source Type	Source Metric Mapping	Definition (Formula)	Period/Time Profile	Threshold Type/Unit	Testing 1	Testing 2	Testing 3	Testing 4	Testing 5	Testing 6	Testing 7	Testing 8	Testing 9	Testing 10	Testing 11	Testing 12	Testing 13	Testing 14	Testing 15
Abandoned/ Cabn	Number of calls abandoned while in queue or ringing.	Cisco ICM Services/Call Types, Genesys Virtual Queues, Genesys Queues	CallsAbandQ > RouterCallsAbandQ	Cisco Services: CallsAbandQTo5 CallsAbandQHalf CallsAbandQToday Genesys/Cisco Call Types: RouterCallsAbandQTo5 RouterCallsAbandQHalf RouterCallsAbandQToday	5 Min (rolling/sliding), 30 Min (since start of current half-hour), Today/Daily (since midnight)	Above Count	Testing 1	Testing 2	Testing 3	Testing 4	Testing 5	Testing 6	Testing 7	Testing 8	Testing 9	Testing 10	Testing 11	Testing 12	Testing 13	Testing 14	Testing 15