ManageData Internal

Use this page to manage the data used in the SOE system.

Click "Edit with form" tab in the edit tab bar above.
Enter new data types into the relevant fields. A new version of Windows OS, for example.

Operating System Versions

Thesse are the supported OS versions currently defined in the system.

Family	Version

AIX	AIX Power PC 64-bit (AIX 5L for POWER) 7.1
AIX	AIX Power PC 64-bit 6.1
All	All OSes
Linux	CentOS Linux 7
Linux	CentOS Linux 8
Linux	CentOS Linux 9
Linux	eLux RP5
Linux	eLux RP6
Linux	HP ThinOS 7
Linux	HP ThinOS 8
Linux	Oracle Linux 6
Linux	Oracle Linux 7
Linux	Red Hat Enterprise Linux 5
Linux	Red Hat Enterprise Linux 6
Linux	Red Hat Enterprise Linux 7
Linux	Red Hat Enterprise Linux 8
Linux	Red Hat Enterprise Linux 9
Linux	Red Hat Enterprise Linux AP 32-bit x86 6
Linux	SUSE Enterprise Linux 12
Mac	Mac OS X 10.0
Mac	Mac OS X 11.0
Mac	macOS 12
Mac	macOS 13
Mac	macOS 14
Mac	macOS 15
Mac	macOS 26
Mac	OS X 10.11
Mobile	Android 2
Mobile	Android 4
Mobile	Android 7 (Nougat)
Mobile	Blackberry 7
Mobile	iOS 10
Mobile	iOS 11
Mobile	iOS 12
Mobile	iOS 9
Solaris	Solaris SPARC 64-bit 10
Solaris	Solaris SPARC 64-bit 11
Windows	Windows 10
Windows	Windows 10 Compatibility
Windows	Windows 11
Windows	Windows 2012 Hyper-V
Windows	Windows 7
Windows	Windows 7 32-bit or 64-bit
Windows	Windows 7 and 64-bit Compatibility
Windows	Windows 8
Windows	Windows 8 32-bit or 64-bit
Windows	Windows 8/8.1 64-bit Compatibility
Windows	Windows Server 2008
Windows	Windows Server 2012
Windows	Windows Server 2016
Windows	Windows Server 2019
Windows	Windows Server 2022
Windows	Windows Vista

Browsers

These are the browsers and browser versions currently defined in the system:

Browser
Apple Safari
Apple Safari 7
Apple Safari 8
Firefox
Firefox ESR
Google Chrome
Microsoft Edge
Microsoft Edge Chromium
Microsoft IE
Microsoft IE10
Microsoft IE11
Microsoft IE8
Microsoft IE9
Opera

Databases

These are the databases currently defined in the system:

DB Family	DB Version
Cassandra	Cassandra 1
Cassandra	Cassandra 1.2
Cassandra	Cassandra 2
Cassandra	Cassandra 2.2
Cassandra	Cassandra 2.2.x
Cassandra	Cassandra 3
Cassandra	Cassandra 3.11
Cassandra	Cassandra 3.9
Cassandra	Cassandra 3.x
Cassandra	Cassandra 4.0.x
Cassandra	Cassandra 4.1.x
Cassandra	Cassandra 4.x
Elasticsearch	Elasticsearch
Elasticsearch	Elasticsearch 1.x
Elasticsearch	Elasticsearch 5.5
Elasticsearch	Elasticsearch 5.6
Elasticsearch	Elasticsearch 6.3
Elasticsearch	Elasticsearch 7
Elasticsearch	Elasticsearch 7.16
Elasticsearch	Elasticsearch 7.17
Elasticsearch	Elasticsearch 8
Elasticsearch	Elasticsearch 9
IBM	IBM DB2 10
IBM	IBM DB2 10.5
IBM	IBM DB2 9.1
IBM	IBM DB2 9.5
IBM	IBM DB2 9.7
MS SQL	MS SQL Server 2008
MS SQL	MS SQL Server 2008 Cluster
MS SQL	MS SQL Server 2012
MS SQL	MS SQL Server 2012 Cluster
MS SQL	MS SQL Server 2014
MS SQL	MS SQL Server 2014 Cluster
MS SQL	MS SQL Server 2016
MS SQL	MS SQL Server 2016 Cluster
MS SQL	MS SQL Server 2017
MS SQL	MS SQL Server 2017 (Linux)
MS SQL	MS SQL Server 2017 (Windows)
MS SQL	MS SQL Server 2017 Cluster
MS SQL	MS SQL Server 2019
MS SQL	MS SQL Server 2019 (Linux)
MS SQL	MS SQL Server 2019 Cluster
MS SQL	MS SQL Server 2022
MS SQL	MS SQL Server 2022 (Linux)
MS SQL	MS SQL Server 2022 Cluster
Oracle	Oracle 11g
Oracle	Oracle 11g R2 RAC
Oracle	Oracle 11g RAC
Oracle	Oracle 12c R1
Oracle	Oracle 12c R1 RAC
Oracle	Oracle 12c R2
Oracle	Oracle 12c R2 RAC
Oracle	Oracle 18c
Oracle	Oracle 18c RAC
Oracle	Oracle 19c
Oracle	Oracle 19c Multitenant
Oracle	Oracle 19c RAC
Oracle	Oracle Golden Gate
PostgreSQL	PostgreSQL 9
PostgreSQL	PostgreSQL 10
PostgreSQL	PostgreSQL 10.1
PostgreSQL	PostgreSQL 10.10
PostgreSQL	PostgreSQL 11
PostgreSQL	PostgreSQL 12
PostgreSQL	PostgreSQL 12.11
PostgreSQL	PostgreSQL 13
PostgreSQL	PostgreSQL 14
PostgreSQL	PostgreSQL 15
PostgreSQL	PostgreSQL 16
PostgreSQL	PostgreSQL 9.0 - 9.4
PostgreSQL	PostgreSQL 9.1
PostgreSQL	PostgreSQL 9.2
PostgreSQL	PostgreSQL 9.3
PostgreSQL	PostgreSQL 9.4
PostgreSQL	PostgreSQL 9.5
PostgreSQL	PostgreSQL 9.6
Redis	Redis 3
Redis	Redis 4
Redis	Redis 5
Redis	Redis 6
Redis	Redis 7
Redis	Redis 7.2
Redis	Redis 7.4

Virtualization Platforms

Thesse are the supported Virtualization Platforms currently defined in the system.

Virt Family	Virt Platform	Virt Desktop OS
Citrix	XenApp 6
Citrix	XenApp 7
Citrix	XenDesktop 7
IBM	AIX LPAR	IBM AIX 5.3 for POWER platforms
IBM	AIX LPAR	IBM AIX 6 for POWER platforms
IBM	AIX LPAR	IBM AIX 6.1 for POWER platforms
Microsoft		Windows 10
Microsoft		Windows 7
Microsoft		Windows 8
Microsoft	Hyper-V
Microsoft	Remote Desktop Services
VMware	ESXi 5.0/5.1 hypervisor/VMotion/DRS/and HA
VMware	ESXi 5.5 hypervisor/VMotion/DRS/and HA
VMware	ESXi 6.0 hypervisor
VMWare	ESXi 6.5 hypervisor
VMware	VMWare Horizon 6 (with View)
VMware	VMWare Horizon 7
VMware	VMWare ThinApp 4.6
VMware	VMWare View 5

Genesys Releases

These are the product release versions used in the system.

Release Version
100.0+
100.0.034.+
100.0.036.+
100.0.037+
3.1+
3.1-8.0/8.1.1
3.3 - 8.5.1
3.3 - 9.0
3.3 - 9.0.100.02
3.3+
3.6+
7.0
7.1
7.2
7.2 - 8.0.11
7.2 - 8.0.3
7.2 - 8.1.104.06
7.2 - 8.1.3
7.2 - 8.1.400.75
7.2 - 8.1.510
7.2 - 8.1.517
7.2 - 8.5
7.2 - 8.5.2
7.2 - 8.5.212
7.2 - 8.5.3
7.2+
7.2.1+
7.5
7.5 - 8.0.3
7.5 and 7.6
7.5 and 8.1
7.5+
7.5/7/6
7.5–7.6
7.6
7.6 - 8.1
7.6 - 8.5
7.6 - 8.5.1
7.6 and 8.1.2+
7.6+
7.6.0 - 7.6.1
7.6.1 - 8.0.0
7.6.1 - 8.1.1
7.6.1 - 8.1.509.06
7.6.1 - 8.5.1
7.6.1+
7.6.2
7.6.2 - 8.1.4
7.6.2+
7.6.3
7.6.3+
7.6.4
7.6.4+
7.6.5
7.6.5+
7.6.6+
7.6.600.10
7.6/8.1.2+
7.x
8.0
8.0 - 8.0.3
8.0 - 8.1
8.0 - 8.1+
8.0 - 8.1.1
8.0 - 8.1.2
8.0 - 8.1.4
8.0 - 8.1.400.44
8.0 - 8.5
8.0 - 8.5.0
8.0 - 8.5.1
8.0 - 8.5.2
8.0 - 8.5.216
8.0 - 8.5.218
8.0 - 8.5.3
8.0 - 8.5.5
8.0 - 9.0
8.0 - 9.0.000.01
8.0 - 9.0.001
8.0+
8.0-8.1.4
8.0.0
8.0.0+
8.0.1
8.0.1 - 8.0.3
8.0.1 - 8.1.4
8.0.1 - 8.5.2
8.0.1+
8.0.1-8.5.1
8.0.1-8.5.2
8.0.2
8.0.2 - 8.0.3
8.0.2 - 8.1
8.0.2 - 8.5.2
8.0.2+
8.0.200.14
8.0.210+
8.0.3
8.0.3 - 8.1.1
8.0.3 - 8.1.104.06
8.0.3 - 8.5

More...

Interfaces

Common Interfaces

These are the supported common interfaces in the system.

Common Interface
Chat Server
Custom Server
DB Server
E-mail Server
Interaction Server
License Server
Load Distribution Server
Local Control Agent
Management Framework Configuration Server/Proxy
Message Server
Orchestration Server
Outbound Server
SIP Feature Server
SIP Proxy
SIP Server
SIP Server/T-Server
SIP/RTP
SIP/RTP/HTTP
Solution Control Server
Stat Server
Universal Contact Server
Universal Routing Server Core

Additional Interfaces

These are the supported common interfaces in the system.

Additional Interface
BOE 4.1
Browser to Genesys Administrator Extension backend
Cassandra 2
Cassandra 2.1
Cassandra 2.2.5
CCPulse+
Chat Server
CP4SM to Stream Manager/MS
Custom Server
Customer-supplied Source System Database
Customer-supplied Source System invoking iWD Web Service Capture Point
Customer-supplied WebSphere MQ Server
Database Management Server (DBMS)
F5 or NLB/Radware for load-balancing
Genesys Agent Desktop
Genesys Communication Driver
Genesys Info Mart Administration Console
Genesys Info Mart Database
Genesys Info Mart database via JDBC
Genesys Rules System Authoring Tool
GLI interface
Interaction Database
Interaction Server Database
Interaction Server Event Log Database
Interaction Workspace
IVR Server 7.5 or 8.0
IVR Server GLI IPv6
iWD Business Context Management Service
iWD Configuration Database
iWD Data Mart Database service
iWD Data Mart ETL service
iWD Runtime Node
JTAPI to Cisco Unified Communications Manager
Load Distribution Server
Management User Interfaces
Orchestration Server
Outbound Contact Server
Platform SDK Client
Pulse Advisors
Recording Server (Zoom/Nice/Verint)
Siebel EAI (XML via HTTP)
Siebel Web Services (SOAP via HTTP)
Siebel/Campaign Synchronization Server
Siebel/Configuration Synchronization Server
Siebel/Genesys Communication Driver
Siebel/Genesys Communication Server (+Unicomm)
Siebel/OpenMedia Server
Siebel/Universal Contact Server Gateway
SIP Phones
Standalone Database Servers:Oracle/MS SQL for GVP Reporting Server
Stat Server
Stat Server IPv6
T-Lib Clients
Third-party Network Management System (NMS)
Third-party SNMP agent
Universal Contact Server/Proxy
Universal Routing Server / Orchestration Server
Universal Routing Server Core
Web API Server
Web Interface
Web Interface-HTTP
WFM Builder (C) – Configuration Server/Proxy (S)
WFM Builder (C) – Message Server (S)
WFM Builder (C) – WFM Server (S)
WFM Config Utility / WFM Servers: MDAC 2.7 SP1 or MDAC 2.8 / Jet 4.0
WFM Configuration Utility (C) – WFM Server (S)
WFM Configuration Utility / WFM Server / WFM Data Aggregator: MDAC 2.7 SP1 or MDAC 2.8
WFM Daemon (C) – Configuration Server/Proxy (S)
WFM Daemon (C) – Message Server (S)
WFM Daemon (C) – WFM Server (S)
WFM Data Aggregator (C) – Configuration Server/Proxy (S)
WFM Data Aggregator (C) – Message Server (S)
WFM Data Aggregator (C) – Stat Server (S)
WFM Data Aggregator (C) – WFM Server (S)
WFM Database Utility: .NET Framework 1.1+
WFM Database Utility: MDAC 2.7 SP1 or MDAC 2.8 / .NET Framework 1.1
WFM Database Utility: MDAC 2.7 SP1 or MDAC 2.8 / .NET Framework 1.1+ / Jet 4.0
WFM Server (C) – Configuration Server/Proxy (S)
WFM Server (C) – Message Server (S)
WFM Server (C) – WFM Builder (S)
WFM Server (C) – WFM Server (S)
WFM Web (C) – Configuration Server/Proxy (S)
WFM Web (C) – Message Server (S)
WFM Web (C) – WFM Builder (S)
WFM Web (C) – WFM Data Aggregator (S)
WFM Web (C) – WFM Server (S)
WFM Web Server: Apache Tomcat 5.5 - 6.0 (with Sun Java JDK 5.0 Update 1 or later) or IBM WebSphere 6.1 - 7.0
WFM Web Server: Jakarta Tomcat 4.1 - 5.5 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later) or IBM WebSphere 5.1 or 6.0
WFM Web Server: Jakarta Tomcat 5.0 - 6.0 (with Sun J2SE JDK 5.0 Update 1 or later) or IBM WebSphere 6.1
WFM Web Supervisors: Sun J2SE JRE 5.0 Update 1 or later
WFM Web Supervisors: Sun Java JRE 6.0 Update 12 or later

Products

This is the list of all products currently defined in the system.