Conversation Manager
What is Conversation Manager?
Genesys Conversation Manager eliminates technology barriers and shares information about your customers across systems. It is a flexible data repository that makes the right data readily accessible across every communication channel and department. It allows a previously siloed organization to act like a single participant in a customer conversation, regardless of the communication channel chosen by the customer.
This documentation set groups all the information that enables you to integrate the corresponding API to your application.
Helpful Links
Current documentation set for Context Services 8.1
Context Services 8.1 User's Guide Use this book to deploy Context Services.
Context Services 8.1 Conversation Manager Use to understand the Conversation Manager user interface.
Context Services 8.1 Developer's Guide Use to customize Interaction Workspace.
Context Services 8.1 API Reference Use this to understand best coding practices.