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How do I read my messages?
My Messages
You might receive messages from the system or your administrator.
When a new message arrives, you'll see a preview notification (you might also hear a sound/tone play).
Common messages include:
- System-based messages (such as when a switch or channel is out of service)
- Voicemails
You can view most messages on the My Messages page. In the Main View, click the Access and use Agent Desktop supporting views button (
), then select My Messages. The most recent messages are displayed on top, with a color and a status to indicate the priority.
Voicemail
If you have voicemail messages, you'll see an indicator beside the mailbox, like this: 
.
To call your voicemail box select it from the Supporting Views menu (
). A new internal interaction is launched. Use the keypad to enter your authentication information.
Tip: If you hover your mouse pointer over the message waiting indicator, you can see the number of messages in each of your voicemail boxes.
List basics
MediaWiki offers three types of lists: ordered lists, unordered lists, and definition lists. In the following sections, ordered lists are used for examples. Unordered lists would give corresponding results.
| Wikitext | Rendering |
|---|---|
* Lists are easy to do: ** start every line * with a star ** more stars mean *** deeper levels |
|
* A newline * in a list marks the end of the list. Of course * you can * start again. |
marks the end of the list. Of course
|
# Numbered lists are good ## very organized ## easy to follow |
|
* You can also ** break lines ** like this |
|
; Definition lists ; item : definition ; semicolon plus term : colon plus definition |
|
; Mixed definition lists ; item 1 : definition :; sub-item 1 plus term :: two colons plus definition :; sub-item 2 : colon plus definition ; item 2 : back to the main list |
|
* Or create mixed lists *# and nest them *#* like this *#*; definitions *#*: work: *#*; apple *#*; banana *#*: fruits |
|