Contents
Post-Installation Configuration
After installing Genesys App Automation Platform (GAAP), the consultant must configure some of the administration settings to suit your business needs.
It is recommended you print this page (click the link in the Table of Contents to the left of this page to generate a PDF) and sign off on each step.
GAAP must be able to send emails via an SMTP server (for example, to send password-reset emails).
| Setting Name | Description | Default Value | Your Value |
|---|---|---|---|
| Email.SMTP.Host | The SMTP host that GAAP will use to send emails (for example, password-reset emails). | mail.speechstorm.com | |
| Email.SMTP.Port | The SMTP port of the host. | 25 |
CTI Data
GAAP has the capability to store some attached-data variables in its reporting database (usually used for custom reports). As the space is limited, GAAP can configure regular-expression patterns to exclude or include data. By default, the patterns are empty, which means all attached data will be saved. If the data to be saved is bigger than the space available in the database, the data is truncated (in no particular order).
| Setting Name | Description | Default Value | Your Value |
|---|---|---|---|
| CLIData.Mobiles.Prefix | A value indicating the prefix of a mobile number. | 07 | |
| VuiPreferences.Defaults.store_cti_fields_in_reporting_data | A Boolean value to indicate if GAAP is to store CTI fields in reporting data. | true | |
| CTI.FieldsToStoreInReporting.ExcludePattern | Exclusion pattern. The default value is blank, but you can set a new value that suits your business needs (for example, ^ROUTING.*$). | ||
| CTI.FieldsToStoreInReporting.IncludePattern | Inclusion pattern. The default value is blank, but you can set a new value that suits your business needs (for example, ^(AccountNumber|CustomerID)$). |
Database Overnight Jobs
To increase database performance, GAAP performs an overnight (or quiet period) job that consists of the following main tasks:
- Archiving old report data into historical tables. These historical tables are still referenced in reports and database views.
- Delete historical data that is older than the specified number of days.
| Setting Name | Description | Default Value | Your Value |
|---|---|---|---|
| DBOvernightJobs.NumDaysHistoricalDataToKeep | The number of days of historical data to keep. If set to -1, no data is deleted. | 90 |
SNMP Traps
GAAP can send SNMP traps. The configurations below are required if you intend to use SNMP traps; otherwise, continue to the next section.
| Setting Name | Description | Default Value | Your Value |
|---|---|---|---|
| SNMP.Traps.Enabled | A Boolean value to indicate if SpeechStorm is to store CTI fields in reporting data. | false | |
| SNMP.Traps.ManagerHostname | The name of the SNMP manager. | localhost | |
| SNMP.Traps.ManagerPort | The SNMP manager port. | 162 | |
| SNMP.Traps.Community | The community name for SNMP traps. This setting is usually unchanged. | public | |
| SNMP.Traps.ServerHeartbeat.Enabled | A Boolean value to indicate if each GAAP server is to send heartbeat traps.
Important The SNMP.Traps.Enabled setting must be set to true to use heartbeat traps. |
true | |
| SNMP.Traps.ServerHeartbeat.FrequencySeconds | The frequency, in seconds, for when each GAAP server will send heartbeat traps. | 60 |
SYSLOG
SpeechStorm uses the log4j logging mechanism, which can send logs to a centralized logging server. You must complete this configuration only if you wish to use this feature.
| Setting Name | Description | Default Value | Your Value |
|---|---|---|---|
| log4j.appender.SYSLOG.syslogHost | Set within the log4j.properties file on each GAAP instance. This value defines the hostname/IP address of the syslog server. | blank |