Activity
Multi-Site Activity
A database object that represents contact-center activities in which staff members within multiple sites engage. Multi-site activities in Workforce Management combine activities at some or all of the sites in a business unit, as well as independent sites, for tracking purposes. See also, the terms Activity and Multi-Site.
Glossary
A database object that represents contact-center activities in which staff members engage. The combination of skills for the given period of time. An activity most simply is represented by a skill expression. It differs from service types and customer segments in that it may represent either or both of those things. An activity also includes an association to a site, and it has hours of operation. See also, multi-site activity.
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