SIP Server
Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device. SIP Server is a TCP/IP-based server that can also act as a messaging interface between SIP Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.
Genesys SIP Server is included in various packages of the Inbound, Outbound, and Self-services solutions for Customer Engagement and the Platform and Integration solutions for Business Optimization. Contact your Genesys representative for more information.
Release Notes
Documentation
SIP Server Deployment Guide"> SIP Server Deployment Guide
Learn how to install and configure SIP Server.
Last updated on December 20, 2016.
Note: If you can't find the most recent released features in the Deployment Guide, see this Supplement.
High-Availability Deployment Guide
Learn about setting up SIP Server in HA mode.
Integration Reference
Learn about integrating SIP Server with SIP softswitches, gateways, and SIP Endpoints.
SIP Proxy Deployment Guide
Learn about deploying SIP Proxy.
Supplement to SIP Server Deployment Guide
Learn about new features introduced in SIP Server 8.1.1.
SIP Server Sizing Tool"> SIP Server Sizing Tool
Download this tool to evaluate SIP Server and SIP Proxy CPU load and network traffic.
Supported SIP Devices
Use this document for information on supported SIP devices.
Other documentation where SIP Server is used
Genesys Media Server Documentation
Use these documents to deploy Genesys Media Server and enable its features.
Voice Platform Solution 8.1 Integration Guide"> Voice Platform Solution 8.1 Integration Guide
Learn about integrating GVP 8.1, Framework 8.0, and SIP Server 7.6 and 8.0.
Video
Readme and Advisory
Release Note
Documentation
SIP Server Deployment Guide"> SIP Server Deployment Guide
Learn how to install and configure SIP Server.
SIP Server High-Availability Deployment Guide"> SIP Server High-Availability Deployment Guide
Learn about setting up SIP Server in HA mode.
SIP Server Integration Reference Manual"> SIP Server Integration Reference Manual
Learn about integrating SIP Server with SIP softswitches and gateways.
Other documentation where SIP Server is used
Genesys 8.0 Proactive Contact Solution Guide"> Genesys 8.0 Proactive Contact Solution Guide
Learn how to install and configure the Proactive Contact solution.
Voice Platform Solution 8.0 Integration Guide"> Voice Platform Solution 8.0 Integration Guide
Learn about integrating GVP 8.0, Framework 8.0, and SIP Server 7.6.
Readme and Advisories
Release Note
Documentation
SIP Server Deployment Guide"> SIP Server Deployment Guide
Learn how to install and configure SIP Server.
SIP Server Integration Reference Manual"> SIP Server Integration Reference Manual
Learn about integrating SIP Server with SIP softswitches and gateways.
Genesys 7.6 Instant Messaging Solution Guide"> Genesys 7.6 Instant Messaging Solution Guide
Learn about the Instant Messaging solution.
Readme and Advisories
Release Notes
Documentation
Network SIP Server Deployment Guide"> Network SIP Server Deployment Guide
Learn how to install and configure Network SIP Server.
Genesys 7.5 GVP - SIP Server Integration Guide"> Genesys 7.5 GVP - SIP Server Integration Guide
Learn about Genesys 7.5 and SIP Server integration.