Release Note: Genesys Hub

Important

Prior to release 9.0, Genesys Hub was called Genesys Cloud for Social.

• December 19, 2017 (9.0.001.01)
• September 27, 2017 (8.5.405.07), and earlier releases

December 19, 2017 (9.0.001.01)

What's New

• The System Status tab now displays an overview of Genesys Hub health. Users can view a summary of number of ongoing/closed issues, number of downtime events, and the percentage of uptime in Genesys Hub for the last 90 days. The System Status tab no longer displays the issues in Facebook and Twitter Connectors after 7 days of their closure in the running log of changes.

• The running log of changes now includes status changes of Apple Business Chat connector also.
• Users can now view and copy the business URL and ID from their channels.
• A new field, RPC cache timeout, has been added to the ABC channel settings. You can enter a value ranging from 1 to 3600 in this field.